Professional Summary
Overview
Work History
Education
Skills
Timeline

Karen Kennedy-House

Detroit Water and Sewerage Department
Detroit,MI
27
years of professional experience

Dedicated Field Service Coordination Specialist with proven skills in multitasking, data entry, and record keeping. Experienced in prioritizing service requests and maintaining accurate customer records.

Work History

Field Service Coordination Specialist

4 Years 5 Months
Detroit Water and Sewerage Department | 03.2022 - Current
  • Coordinate and prioritize service requests and work orders.
  • Research customer accounts and service history.
  • Dispatch work to field crews and maintain accurate records.

Pharmacy Technician

8 Months
CVS Pharmacy | 02.2021 - 10.2021
  • Processed prescriptions accurately and efficiently in fast-paced pharmacy environment.
  • Assisted pharmacists in preparing medications and managing inventory levels.
  • Maintained compliance with pharmacy regulations and best practices for patient safety.

Pharmacy Technician

1 Year 4 Months
Walgreens | 02.2019 - 06.2020
  • Implemented workflow improvements to enhance prescription filling accuracy and speed.
  • Managed medication storage systems to ensure optimal organization and accessibility.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Pharmacy Technician/Cashier Trainer

12 Years
CVS Pharmacy | 02.1999 - 02.2011
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.

Education

Associate of Arts - General Studies

Wayne County Community College | Detroit, MI | 05-2011

Skills

Customer Service.
Customer service
Field Data Management.
Record Keeping.
Research.
Multitasking.
Communication.

Timeline

Field Service Coordination Specialist

Detroit Water and Sewerage Department
03.2022 - CurrentRead More

Pharmacy Technician

CVS Pharmacy
02.2021 - 10.2021Read More

Pharmacy Technician

Walgreens
02.2019 - 06.2020Read More

Pharmacy Technician/Cashier Trainer

CVS Pharmacy
02.1999 - 02.2011Read More

Wayne County Community College

Associate of Arts from General Studies
Read More
Karen Kennedy-House