Crystelle (Kiki) Valle Valle
North Miami Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, perhaps allowing me a change in careers, hence open to all possibilities.
I am a friendly, outgoing, upbeat, motivated, high energy, fashion forward individual, with strong interpersonal and communication skills searching for a company where I can utilize my leadership, Beauty Industry, and/or Business skills. Also, ann extremely hardworking individual with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Reliable Manager experience demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments and individually.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Wax Trainer/Wax Specialist
European Wax Center
Hollywood, FL
04.2020 - 02.2024
- I played a crucial role in ensuring that waxing services were performed with precision and expertise
- Underwent an extensive training beyond what is taught in school
- In summary, I ensured exceptional service, hygiene, and client satisfaction, making every waxing experience a smooth and painless one.
Manager/ Waxing Specialist / Lash Stylist
VN4 Nails A Good Look
Pembroke Pines, FL
01.2019 - 03.2020
- I was responsible for overseeing the smooth operation and positive atmosphere of the salon, ensuring clients received high-quality services while maintaining a profitable and efficient business
- This role allowed me to not only use my initiative and lead by example, but it also involved coordinating staff schedules, managing inventory, upholding health and safety standards, and fostering excellent customer relationships.
- Operated cash registers to receive payments from patrons.
- Updated and maintained customer information records and beauty services provided.
- Laundered linens and restocked treatment rooms to prepare for new clients.
- Entered and updated new customer details in customer relationship management software.
- Performed administrative tasks such as taking payments or scheduling appointments.
- Managed booking system accurately and efficiently.
- Ordered supplies as needed to maintain adequate inventory levels.
- Inventoried, made repeat orders and stocked treatment rooms.
- Scheduled appointments for returning customers as well as new ones.
- Sanitized equipment between each client use.
- Ensured that all work areas were kept clean and tidy at all times.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Wax Specialist
ABB Waxing
Miami, FL
04.2011 - 11.2019
- I worked with Brazilian Hard Wax
- I provided a professional, excellent, and comfortable waxing experience; this included Unisex Full Body Waxing
- I greeted clients at the front desk and treated them with the upmost hospitality
- Once completing the services, I escorted the client back to the front desk and made sure a follow up appointment was pre-booked
- I generated sales by selling our skin care products and Brazilian fashion clothing and accessories
- I made sure my room was always kept clean and sanitized and implements were properly sterilized for each client.
YSL Cosmetics Business Manager
Nordstrom
Miami, FL
10.2005 - 09.2007
- I was responsible for meeting and exceeding sales per hour (SPH) goals for Yves Saint Laurent cosmetic counter and the department store by planning and executing beauty events which included Makeup Artistry, updating new and existing customers on new skincare and beauty products, upselling, and calling customers daily for product replenishment
- I was responsible for cash register functions on a Point of Sale (POS) Terminal performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- I processed and opened new Nordstrom's Credit Card accounts
- Attended seasonal training seminars to acquire knowledge on new beauty products.
Chanel Beauty Advisor / Customer Sales Representative
Burdines
Aventura, FL
04.2000 - 03.2005
- My responsibilities included but were not limited to maintaining image standards for and impacting a prestigious cosmetic line, meeting and exceeding sales per hour (SPH) goals, executing beauty events which included Makeup Artistry and booking appointments for the Resident Makeup Artist, updating clients on new beauty and skincare products, and upselling
- I processed and opened new Burdines Credit accounts
- I was responsible for cash register functions on a Point of Sale (POS) Terminal performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Attended product training seminars to stay updated on new products and trends in the industry.
- Organized promotional events such as makeup demonstrations and free makeovers.
Education
Full Specialist License in Esthetics, Makeup Artistry, Nail Technician -
Beauty Schools of America
03.2009
Skills
- Communication Skills
- Multilingual
- English
- Spanish
- Portuguese
- American Sign Language (ASL)
- Customer Service
- Management
- Reconciliation
- Retail Sales
- Front Desk
- Multitasking
- Phone Etiquette
- Microsoft Word
- Type 45 WPM
- Organizational Skills
- Upselling
- Cash Handling/Cash Register
- POS
- Unisex Full Body Waxing
- New Hire Training
- Makeup Artistry
- Eyelash Extension Application
- Nail Technician
Certification
- Certified - Fast Facial Training EWC - 11/2021
- Certified - Guest Experience & EWC Rewards Training - 10/2021
Accomplishments
- Inquired by my District Manager at EWC to attend a management conference where I was asked to do a presentation on Client Retention and Relationships via Google Review and Yelp on 07/2021.
- Acquired an Employee Spotlight Article in our monthly EWC monthly newsletter on 06/2021
- Acquired over hundreds of ⭐️⭐️⭐️⭐️⭐️ reviews in my career.
- I was presented with a Florida Leading Achievement award by Burdines for exceeding sales of $19,000 on 12/2000
Personal Information
Work Permit: Authorized to work in the US for any employer.
References
Upon request
Timeline
Regional Wax Trainer/Wax Specialist
European Wax Center
04.2020 - 02.2024
Manager/ Waxing Specialist / Lash Stylist
VN4 Nails A Good Look
01.2019 - 03.2020
Wax Specialist
ABB Waxing
04.2011 - 11.2019
YSL Cosmetics Business Manager
Nordstrom
10.2005 - 09.2007
Chanel Beauty Advisor / Customer Sales Representative
Burdines
04.2000 - 03.2005
Full Specialist License in Esthetics, Makeup Artistry, Nail Technician -
Beauty Schools of America