CRYSTIE SMITH
Seaford,DE
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Silver Linings Home Health
10.2022 - Current
- Cared for residents in assisted living facilities and their homes as I delivered high-quality support to meet their individual needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Norton Healthcare
10.2022 - 05.2024
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
DoorDash Driver
DoorDash
01.2018 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Customer Service Representative
Colonial Concrete
12.2011 - 06.2016
- Responded to customer requests via phone for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records of payments.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Boron, LePore & Associates
05.1998 - 08.2010
- Collaborated with team members to invite physcians to peer-to-peer meetings to discuss new pharmaceuticals for an incentive.
- Trained new representatives on call handling procedures and company policies.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Confirmed attendance of physicians to meetings
Education
Certificate - Nursing Assistant
Sussex Tech Adult Division
Georegtown, DE09.2022
Certificate - Medical Assistant
Passaic County Community College
Paterson, NJ08.2018
Certificate - EKG/Phlebotomy
William Paterson University of New Jersey
Wayne, NJ09.2017
Skills
- HIPAA Compliance
- Basic Life Support
- Safety Precautions
- Direct Patient Care
- Alzheimer's and Dementia Care
- Medical terminology knowledge
- Handling pharmaceutical materials
Certification
- BLS
- CNA - Certified Nursing Assistant
ICON
https://www.myperfectresume.com/config/icons/general-16-white.svg
Timeline
Certified Nursing Assistant
Silver Linings Home Health
10.2022 - Current
Certified Nursing Assistant
Norton Healthcare
10.2022 - 05.2024
DoorDash Driver
DoorDash
01.2018 - Current
Customer Service Representative
Colonial Concrete
12.2011 - 06.2016
Customer Service Representative
Boron, LePore & Associates
05.1998 - 08.2010
Certificate - Medical Assistant
Passaic County Community College
Certificate - EKG/Phlebotomy
William Paterson University of New Jersey
Certificate - Nursing Assistant
Sussex Tech Adult Division