Crystle Sandoval
Denver,Colorado
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Table Games Coordinator
Monarch Casino & Resort
11.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed bi-weekly payroll for 265 employees.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Internet Sales Specialist
Avalanche Harley Davidson
01.2023 - 10.2023
- Process incoming internet leads on eLeads CRM system.
- Market upcoming events and current promotions via email, phone, social media and text.
- Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
- Fostered a collaborative environment among team members by sharing best practices, knowledge resources, and supporting each other''s sales initiatives.
Mortgage Consultant Assistant
American Financing
09.2021 - 12.2022
- Manage pipeline of 95+ for the #2 Senior Mortgage Consultant in the company
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Maintained a pipeline of 90+ at 45% conversion to meet monthly sales quota.
- Increased production by calling online leads, collecting info to complete 1003 and set appointments for sign offs.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Coordinated with other departments, such as processing and closing teams, to streamline workflow and increase overall efficiency.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
Team Lead
American Financing
06.2020 - 09.2021
- Managed a 10 person Mortgage Consultant Assistant team
- Lead weekly training to increase production to maintain top team status
- Monitored calls, conducted weekly reviews to comply with compliance
- Trained new hires on mortgage knowledge, processes state specific closings
- Coordinate and collaborate with MCA manager for team productivity and incentives.
Sales Manager Assistant
American Financing
12.2019 - 06.2020
- Utilized internal Qlick reporting system for MC data
- Assist MC to meet their 40% conversion ratio weekly - meet and increased
- Run credit reports on new applicants for program set up and disposition non qualifying applications
- Assist with MC's pipeline to achieve 45% conversion sign off's and closings
- Assist Sales Manager with new hire set up, PI files and team pipeline.
Customer Service Representative
American Financing
03.2018 - 12.2019
- Achieved #1 Top Producer for year 2019
- Utilized Byte and Salesforce to generate new business for MC's
- Assisted with Online, Email, Sonar and Live chat applications
- Followed up on pipeline to achieve conversion goals
- Exceeded 100+ phone calls daily to obtain CSR goals.
Project Manager
Altitude Construction
04.2017 - 02.2018
- Schedule appointments for job bids
- Send invoices and collect funds utilizing Quickbooks
- Order project material, meet project deadlines, manage employee payroll.
Facility Resource Specialist
UCHealth ER
11.2015 - 04.2017
- Register patient for emergency services with Epic system Software
- Communicates with referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule
- Verify insurance benefits and determined required payments including co-pays and deductibles for medical services
- Train new employees on billing and Epic systems as well as demonstrating closing procedures.
Education
No Degree - Mortgage Originator Classes
Mortgage Educators And Compliance
03.2023
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Recordkeeping
- Meeting Coordination
- Staff Management
Certification
RESIDENT PRODUCER CASUALTY AND PROPERTY, 10/11/22, KAPLAN COLLEGE
Timeline
Table Games Coordinator
Monarch Casino & Resort
11.2023 - Current
Internet Sales Specialist
Avalanche Harley Davidson
01.2023 - 10.2023
Mortgage Consultant Assistant
American Financing
09.2021 - 12.2022
Team Lead
American Financing
06.2020 - 09.2021
Sales Manager Assistant
American Financing
12.2019 - 06.2020
Customer Service Representative
American Financing
03.2018 - 12.2019
Project Manager
Altitude Construction
04.2017 - 02.2018
Facility Resource Specialist
UCHealth ER
11.2015 - 04.2017
No Degree - Mortgage Originator Classes
Mortgage Educators And Compliance
RESIDENT PRODUCER CASUALTY AND PROPERTY, 10/11/22, KAPLAN COLLEGE
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