César Jiménez
San Antonio,TX
Summary
Dynamic and results-driven Station Manager at Prospect Airport Services with expertise in payroll administration and customer service. Proven track record in managing budgets and ensuring regulatory compliance while leading teams to achieve high levels of customer satisfaction. Skilled in crisis management, effectively responding to emergencies and operational challenges.
Overview
8
8
years of professional experience
Work History
Station Manager
Prospect Airport Services
San Antonio, TX
01.2017 - Current
- Reviewed company payroll and financial statuses.
- Ensure compliance with airline and airport policies and procedures.
- Manage and schedule station staff, including supervisors and frontline employees.
- Ensure high levels of customer satisfaction and service delivery.
- Manage station budgets, payroll, and resource allocation.
- Lead response efforts during delays, diversions, or emergencies.
Ramp Agent
FSS
San Antonio, TX
05.2018 - 06.2019
- Load and unload baggage, cargo, and mail from aircraft.
- Operate ground support equipment, such as belt loaders, tugs, and baggage carts.
- Marshal aircraft to and from gates and parking areas.
- Perform safety checks and visual inspections of aircraft before departure.
- Assist with aircraft lavatory and water servicing.
- Coordinate timely aircraft turnarounds and gate assignments.
- Work outdoors in all weather conditions.
- Work flexible hours, including nights, weekends, and holidays.
Airline Customer Service Agent
Volaris Airlines
San Antonio, Texas
04.2017 - 05.2018
- Check in passengers and issue boarding passes.
- Help passengers with special needs, including unaccompanied minors and those requiring wheelchair assistance
- Tag and check baggage, ensuring compliance with weight and size limits.
- Coordinate with ramp agents and flight crews to ensure timely boarding and departures.
Education
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TX05-2022
BBA - Business Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Payroll administration
- Resource allocation
- Regulatory compliance
- Customer service
- Budget management
- Crisis management
Languages
Spanish
Professional
Timeline
Ramp Agent
FSS
05.2018 - 06.2019
Airline Customer Service Agent
Volaris Airlines
04.2017 - 05.2018
Station Manager
Prospect Airport Services
01.2017 - Current
Associate of Arts - Business Administration And Management
San Antonio College
BBA - Business Management
The University of Texas At San Antonio
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