Tricia Turpin
Orlando
Summary
I am a motivated and committed service professional with 26 years of Banking experience and 3 years of Hospitality experience. I am flexible, always willing to learn and perform in various functions as required. I strive for superior customer service and efficient operations.
Overview
32
32
years of professional experience
Work History
Station Manager
Brightline
Orlando
09.2024 - 06.2025
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Adhered to company guidelines regarding safety measures for employees and guests.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Developed successful team-building initiatives to motivate team members.
- Established employee schedules and work hours, reviewing employee timesheets and payroll processing.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Scheduled meetings with employees to address concerns and grievances.
- Assisted in employee recruitment, hiring and interview processes.
- Managed lost & found items.
GSA Supervisor
Brightline
Orlando
02.2024 - 08.2024
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Supported Guest Service Agents when short-staffed, during critical situations such as booking reaccommodations due to train incidents, cancelations or delays, irate guests and assisting with checked luggage.
- Managed lost & found items.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained positive working relationship with fellow staff and management.
Guest Service Agent
Brightline
Boca Raton And Orlando
11.2022 - 02.2024
- Company Overview: Guest Services, Brightline Boca Raton & Orlando, Florida
- Responsible for greeting guests upon entrance and assisting with ticket sales, reservation inquiries, upgrades, refunds, seating assignments, train announcements and checking in luggage.
- I provided assistance to guests at the turnstiles, kept an eye out for suspicious individuals or situations and immediately notified the Security team and/or Station Manager as required.
- Guest Services, Brightline Boca Raton & Orlando, Florida
Authorizations Officer
RBC Caribbean
Independence Square
07.2014 - 02.2020
- Company Overview: Payments & Trade Unit, Independence Square
- Responsible for the processing and authorization of foreign currency transactions, such as wire transfers and online banking transfers, for various jurisdictions within RBC Caribbean.
- Payments & Trade Unit, Independence Square
Supervisor of Online Banking
RBC Caribbean
South Quay
06.2011 - 07.2014
- Company Overview: Alternate Channels, South Quay
- Responsible for the management and leadership of a team completing online banking set up, fulfillment, fee collection, verification and queries.
- I also tracked, monitored and took ownership of the team’s progress and client/service partner issues, along with ongoing coaching, developmental guidance and team building activities.
- Alternate Channels, South Quay
Sales Officer for Online Banking
RBC
Park Street
11.2009 - 06.2011
- Company Overview: NetBanking Dept, Park Street
- Obtained new business via mobile and telephone presentations to Business and Corporate Banking clientele.
- Converted manual salary clients to ACH users.
- Followed up on referrals, handled client queries and complaints.
- Provided relief to Supervisor as required.
- NetBanking Dept, Park Street
Verification and Suspense Officer
RBC
Park Street
05.2004 - 11.2009
- Company Overview: COSU, Park Street
- Balanced Payments accounts, conducted audits at various RBC branches on the operations of their credit cards, cheque books, bulk draft, certificates of deposits.
- Processed and maintained safety deposit box fees.
- Balanced Internal GL and Suspense accounts and followed up on outstanding salary payments.
- COSU, Park Street
Branch Support Officer
RBC
South Quay
04.2001 - 05.2004
- Company Overview: COSU, South Quay
- Completed and processed Standing Order forms.
- Paid monthly leasing fees and bills for RBC Trinidad branches; amended certificate of deposits rates.
- COSU, South Quay
Customer Service Representative
RBC Maraval
Maraval
01.1997 - 04.2001
- Provided customer service in the CSR teller Cash and Deposits positions.
- ATM co-ordinator, replenished and balanced ATM machines, processed deposits.
- Authorizations Officer, ensured authorization forms for new and existing clients were up-to-date and in order.
- Information Support Officer, attended to client calls, queries, processed Drafts and wire transfers requested via fax or telephone.
- Proof Officer, ensured all proof work and documents were correctly stamped, processed and forwarded in a timely manner.
Customer Service Representative
RBC
Independence Square
07.1993 - 01.1997
- Information Desk Clerk, updated clients’ passbooks, filed new cheque books, followed up on bounced cheques.
- Frontline Teller and Internal Cash Officer, processed night bags, ATM and Fast deposits, provided payroll cash to Business clients.
Education
Business and Computer Training Course -
ROYTEC
POS, Trinidad07.1993
High school - Mathematics, English, Spanish, Principles of Business, Economics, Biology
St Dominic’s Convent School
Barataria, Trinidad07.1992
Skills
- Safety compliance
- Conflict resolution
- Payroll administration
- Recruitment processes
- Communication skills
- Time management
- Operational oversight
- Effective communication
- Staff scheduling
- Quality service
- Adaptability and flexibility
- Organized, detailed and accurate
- Customer service
Timeline
Station Manager
Brightline
09.2024 - 06.2025
GSA Supervisor
Brightline
02.2024 - 08.2024
Guest Service Agent
Brightline
11.2022 - 02.2024
Authorizations Officer
RBC Caribbean
07.2014 - 02.2020
Supervisor of Online Banking
RBC Caribbean
06.2011 - 07.2014
Sales Officer for Online Banking
RBC
11.2009 - 06.2011
Verification and Suspense Officer
RBC
05.2004 - 11.2009
Branch Support Officer
RBC
04.2001 - 05.2004
Customer Service Representative
RBC Maraval
01.1997 - 04.2001
Customer Service Representative
RBC
07.1993 - 01.1997
Business and Computer Training Course -
ROYTEC
High school - Mathematics, English, Spanish, Principles of Business, Economics, Biology
St Dominic’s Convent School