Macray Fitzgerald
Hyattsville,Maryland
Summary
Experienced frontline leader in transit operations with a strong focus on safety compliance and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Station Manager
Washington Metropolitan Area Transit Authority, Metro
Washington, DC
2018.12 - 2025.07
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Managed daily operations of transit station and ensured safety standards.
- Opened facility daily and prepared areas for service.
- Monitored safety protocols to ensure a secure station environment.
Train Operator
WMATA
Washington, DC
2012.12 - 2018.12
- Assisted passengers with inquiries and provided guidance during travel disruptions.
- Responded promptly to onboard incidents, ensuring passenger safety and comfort.
- Operated trains safely on designated routes in accordance with WMATA protocols.
- Monitored train systems to ensure proper functioning and safety compliance.
- Conducted pre-trip inspections to verify equipment readiness and safety standards.
Bus Operator
WAMATA
Washington, DC
2001.03 - 2011.12
- Operated buses safely through designated routes and schedules.
- Assisted passengers with boarding and alighting from vehicles.
- Managed passenger inquiries regarding schedules and services.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
Education
Some College (No Degree) -
Parkdale High School
New Carrollton, MDSkills
- Customer service
- Equipment inspection
- Safety compliance
- Communication skills
- Reliable and punctual
- Passenger safety
- DOT regulations
- Clean driving record
- Traffic laws compliance
- Passenger assistance
Timeline
Station Manager
Washington Metropolitan Area Transit Authority, Metro
2018.12 - 2025.07
Train Operator
WMATA
2012.12 - 2018.12
Bus Operator
WAMATA
2001.03 - 2011.12
Some College (No Degree) -
Parkdale High School