Cássio De Oliveira Lourenço
Clarksburg,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Event Server/Supervisor
Design Cuisine
Arlington, VA
09.2023 - Current
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and positive experiences.
- Coordinated with kitchen staff to facilitate timely food service and maintain presentation standards.
- Trained new servers on company policies, menu items, and customer service best practices.
Customer Service Representative
Hertz Car Rental
BWI
07.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
School Monitor
Colégio Internacional Everest
Brasília, Brazil
02.2022 - 07.2023
- Supported behavior control strategies with implementation of district-approved techniques.
Cashier
Supermercado Confiança
Brasilia, Brazil
07.2021 - 02.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School -
CEAN
BrazilSkills
- Managing Multiple Tasks
- Speaking
- Educational Strategies
- Coordinating employees
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Event Server/Supervisor
Design Cuisine
09.2023 - Current
Customer Service Representative
Hertz Car Rental
07.2023 - 09.2023
School Monitor
Colégio Internacional Everest
02.2022 - 07.2023
Cashier
Supermercado Confiança
07.2021 - 02.2022
High School -
CEAN