Hi, I’m
Cassidy Clark
Shinnston,WV
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
years of professional experience
1
Certification
Work History
Mountain State Brewing Company
Supervisor, Bartender, Server
08.2022 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept bar presentable and well-stocked to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shogun Japanese Steakhouse
Server, Bartender, Assistant Manager
06.2020 - 08.2022
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Marshalls Department Store
Sales Associate
04.2017 - 06.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Fairmont State University, Fairmont, WV
Bachelor of Arts from Psychology
05.2023
Robert C. Byrd High School , Clarksburg
High School Diploma
05.2019
Skills
- Managing Multiple Tasks
- Employee Training
- Verbal and Written Communication
- Natural and Team Leadership
- Work Ethic
- Creativity
- Adaptable and Flexible
- Warm and Friendly
- Managing Multiple Tasks
- Staff Management
- Cash Handling
Certification
- First Aid/CPR Certified
Timeline
Supervisor, Bartender, Server
Mountain State Brewing Company
08.2022 - Current
Server, Bartender, Assistant Manager
Shogun Japanese Steakhouse
06.2020 - 08.2022
Sales Associate
Marshalls Department Store
04.2017 - 06.2020
Fairmont State University
Bachelor of Arts from Psychology
Robert C. Byrd High School
High School Diploma
- First Aid/CPR Certified
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