Janiya Atkins
Boston,MA
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities for the greater good of the team.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Top Mix Bar and Kitchen
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and manage bills.
- Maintained clean and organized dining areas to uphold restaurant cleanliness protocols.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Essential Baker
GEORGETOWN CUPCAKE
04.2021 - 09.2021
- Made cupcake batter, frosting, & fondant from scratch each night
- Handcrafted designs on hundreds of specialty cupcake orders
- Frosted at least 1,000 cupcakes each night
- Neatly packed and labeled pickup orders
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Mixed icing, and other toppings by reading recipes, scaling, measuring ingredients and operating mixer.
Manager
Sweetgreen
05.2019 - 08.2022
- Conducted team meetings
- Counted tills
- Granted outstanding customer service to each and every individual whom walked through our doors
- Served at least 500 salads each night
- Ability to work both quickly and efficiently
- Quickly learned & memorized menu options, as well as the interchanging seasonal salads
- Managed inventory; temp checks on food throughout the day, accounted for food that need to be thrown away or prepped for the following morning
- Practiced up keeping & cleanliness throughout the facility
- Maintained professional, organized, and safe environment for all
Sales Associate
Walgreens
08.2020 - 01.2021
- Successfully completed numerous wire transfers for customers
- Handled in-store returns, exchanges and refunds in accordance with store policy.
- Created clear, excel spreadsheets for inventory of our products
- Audited and organized the whole store on a Daily basis
- Received and fulfilled online orders
- Enrolled customers into our Walgreens Rewards system
- Offered knowledge about Inventory of all departments
- Restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Team Leader /Cashier/ Party Pro
Sky Zone
01.2018 - 05.2019
- Hosted birthday parties from ages 3-30 yrs of age
- Participated in competitive sales challenges
- Guaranteed customer satisfaction in the facility including both customer complaints and concerns
- Led numerous team meetings & activities
- Ensured safety to all participants
- Welcomed guest with a smile
- Upbeat environment
- Executed stellar planning prior to hosting parties
- Assisted with customer inquiries
- Handled cash and credit transactions
- Stocked merchandise
Manager
Snipes Enterprises
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High school diploma - undefined
Concord Carlisle High School
Skills
- Time management
- Punctual
- Flexible
- Dependable
- Time Management
- Sales and Marketing
- Reconciling Cash Drawers
- Overseeing Employees
- Shrinkage Prevention
- Verbal and Written Communication
- Employee Training
- Team Leadership
- Food and Beverage Management
- Managing Multiple Tasks
- Job Assignments
- Reading Comprehension
- Managing Cash Register
- Large Group Presentations
- Public Speaking
- Public Engagement
- Sanitation Practices
- Dish Washing
- Product Promotion
- Cash Handling Accuracy
- Adaptable and Flexible
Timeline
Manager
Snipes Enterprises
08.2022 - Current
Server/Bartender
Top Mix Bar and Kitchen
08.2022 - 08.2023
Essential Baker
GEORGETOWN CUPCAKE
04.2021 - 09.2021
Sales Associate
Walgreens
08.2020 - 01.2021
Manager
Sweetgreen
05.2019 - 08.2022
Team Leader /Cashier/ Party Pro
Sky Zone
01.2018 - 05.2019
High school diploma - undefined
Concord Carlisle High School
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