Summary
Work History
Skills
Certification
Languages
Timeline
Overview
SoftwareEngineer
Carlos Solis

Carlos Solis

Lakeside,United States

Summary

Please accept my resume as an application for the position of this company. I am hardworking and a passionate job seeker with strong organizational skills. I am ready to help your team achieve company goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I would like to have the opportunity to speak with you to discuss more of my qualifications for the position and how I would be a valuable member of your team. Thank you for your time and consideration. Sincerely, Carlos Solis

Work History

Safelink Agent

Safelink Wireless
01.2022 - Current
  • Pleasantly greeted customers and asked open-ended questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Established strong customer relationships, building recommendations and loyalty.
  • Advised customers about new products and assisted customers in determining best product for needs.

IT Support Technician (Contract)

Insight Global-UCSD
10.2022 - 11.2022
  • Troubleshoot networks, mobile applications, and websites
  • Install and set up desktops, monitors, docking stations, printers, etc.
  • Troubleshoot devices such as desktops, phones, and printers
  • Set up and configured/troubleshoot big enterprise printers
  • Have excellent customer service
  • Install programs such as Adobe, Chrome, Firefox, Antiviruses, etc.
  • Wipe and remove drives, enter information into spreadsheets, image computers (Windows, Apple)
  • Configured hardware, devices and software to set up work stations for employees.

Skills

  • Microsoft Word
  • Windows OS
  • Mac OS
  • Ticketing systems
  • Troubleshooting
  • VPN Configurations

Certification

  • Google IT Professional Certificate
  • IT Ticket Management with Typeform
  • IT Fundamentals of Cloud

Languages

Spanish
Professional Working

Timeline

IT Support Technician (Contract)

Insight Global-UCSD
10.2022 - 11.2022

Safelink Agent

Safelink Wireless
01.2022 - Current

Overview

5
5
years of professional experience
3
3
Certificate

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Carlos Solis