KEIRSTIN GOODE
Alexandria,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Senior Residential Counselor
New Hope Housing
12.2021 - Current
- Supported elderly residents in achieving personal goals by collaborating closely with case managers, therapists, and other support staff members.
- assisted with the scheduling of senior residents for various dates including appoints, outings, and visits
- Reduced behavioral incidents by implementing effective behavior management strategies and individualized plans.
- Contributed to the improvement of facility standards by conducting regular inspections and addressing maintenance issues promptly.
- Maintained detailed records of resident progress, enabling accurate reporting and data-driven decision-making processes.
Manager
Dunkin'
02.2024 - 04.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Dog Walker/Pet Sitter
Rover
01.2024 - Current
- Initiate positive interactions with pet owners to understand their specific needs and preferences
- Establish rapport with pets to gain their trust and facilitate a comfortable environment
- Conduct regular walks with pets, adhering to designated routes and exercise routines
- Ensure safety protocols are followed during outdoor excursions
- Provide attentive and nurturing care for pets during scheduled sitting sessions
- Monitor pet behavior and address any concerns promptly
- Engage pets in interactive play sessions to promote physical activity and mental stimulation
- Supervise outdoor activities, ensuring a secure and enriching environment
- Prepare and administer meals according to dietary requirements and feeding schedules
- Monitor food intake and address any feeding-related issues as needed
- Offer specialized care for disabled and traumatized dogs, including administering medications, assisting with mobility, and providing emotional support
- Collaborate with veterinary professionals to ensure the specific needs of these animals are met
Server
Red Lobster
12.2022 - 10.2023
- Offer personalized service by engaging with guests, providing recommendations, and suggesting pairings to enhance their dining experience
- Create a welcoming atmosphere and strive to exceed guest expectations at every opportunity
- Take orders accurately and efficiently, ensuring that special requests and modifications are noted and communicated to the kitchen staff
- Deliver hot food promptly to guests' tables, maintaining quality and presentation standards
- Clear tables promptly to ensure a clean and organized dining area for incoming guests
- Manage multiple transactions efficiently, processing payments accurately and in a timely manner
- Greet guests warmly as they arrive, providing a friendly and inviting first impression
- Assist guests with seating arrangements and address any immediate needs or inquiries
- Maintain a clean and organized work area, including dining tables, serving stations, and POS systems
- Adhere to sanitation and safety protocols to ensure a hygienic environment for guests and staff
Education
A.A.S - General Studies
Northern Virginia Community College
Alexandria, VA11.2024
Skills
- Customer Service
- Microsoft Office Suite
- Order Picking
- Shipping & Receiving
- Warehouse Experience
- Point of Sale
- Crisis Intervention
- Pet Medication Administration
- Help Desk
- Animal care
- Photography
- Editing
Timeline
Manager
Dunkin'
02.2024 - 04.2024
Dog Walker/Pet Sitter
Rover
01.2024 - Current
Server
Red Lobster
12.2022 - 10.2023
Senior Residential Counselor
New Hope Housing
12.2021 - Current
A.A.S - General Studies
Northern Virginia Community College
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