Summary
Overview
Work History
Education
Skills
Timeline
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William Pergola

William Pergola

Saint Johns,FL

Summary

Dynamic and results-driven retail leader with a proven track record in sales supervision, team development, and delivering exceptional customer experiences. Adept at mentoring diverse teams and fostering inclusive, high-energy store environments that drive performance and exceed sales goals. Leveraging a strong background in human services and life coaching, brings a rare combination of business acumen and emotional intelligence—using compassion, active listening, and problem-solving to connect with customers, build loyalty, and enhance the overall shopping experience.

Overview

7
7
years of professional experience

Work History

Senior Residential Counselor

Hope For Youth
02.2023 - 06.2025
  • Collaborated with program managers and therapists to develop and implement individualized treatment and crisis intervention plans tailored to residents strengths and needs.
  • Guided residents toward personal goals by coordinating services, arranging appointments, providing emotional support, and adherence to treatment plans.
  • Supervised staff and residents to ensure a safe, structured environment, providing leadership, support, and guidance during daily operations and crisis situations.

Professional Life Coach

Self Employed
01.2019 - Current
  • Helped clients build on life management and coping skills to handle daily needs and stressors, while providing powerful solutions to make impactful life changes.
  • Developed individualized action plans and connected clients to appropriate resources, integrating case management with client-centered coaching.
  • Applied trauma-informed, holistic approaches to support clients in managing mental health challenges and trauma responses.

Sales Supervisor

Spencer’s
07.2018 - 01.2020
  • Supervised and mentored a diverse sales team, fostering collaboration, accountability, and customer connections that drove growth and store success.
  • Delivered exceptional customer service, leaving lasting impressions, building loyalty, and creating a memorable brand experience.
  • Managed sales performance through goal-setting, analysis, and leadership, consistently exceeding targets while modeling professionalism and excellence.

Education

Associate of Science - Holistic Healthcare — Mind/Body Psychology

Southwest Institute of Healing Arts
Tempe, AZ
01-2021

Skills

  • Trauma-Informed Care & Emotional Intelligence
  • Crisis De-escalation & Conflict Resolution
  • Collaborative Team Leadership & Mentoring
  • Customer Experience & Relationship Building
  • Sales Performance & Goal Achievement
  • Integrative Coaching & Client Support

Timeline

Senior Residential Counselor

Hope For Youth
02.2023 - 06.2025

Professional Life Coach

Self Employed
01.2019 - Current

Sales Supervisor

Spencer’s
07.2018 - 01.2020

Associate of Science - Holistic Healthcare — Mind/Body Psychology

Southwest Institute of Healing Arts

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