Priyanka Sharma
Pittsburg,CA
Summary
With over five years of servicing the community in both mental health and homelessness, I am skilled at creating interpersonal relationships with clients. With a strong emphasis on documentation and planning, I ensure that my client's needs are met. I am self-motivated, and able to adapt to an ever-so-changing work environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Residential Counselor
Telecarecorp
Martinez, CA
08.2025 - Current
- Facilitated individual and group counseling sessions to support client emotional development.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Implemented crisis intervention strategies to ensure client safety and well-being.
- Mentored junior counselors, enhancing team performance and service delivery.
- Assessing the level of vocational readiness of mental health consumers and referring them to appropriate vocational resources.
- Monitoring and tracking consumer progress through the vocational process.
- Attending and participating in meetings. at least once a month, to coordinate services for consumers.
- Reviewing how working will impact consumer benefits such as Supplemental Security Income (SSI).
- Entering necessary information to online database, maintaining and updating consumer record pertaining to progress made.
Residential Counselor
Bay Area Community Services
Pittsburg, CA
11.2020 - Current
- Conducted intake assessment, develop treatment plan, and assisted clients with discharge placement options.
- Collaborated closely with county (and client’s conservators) in regularly scheduled interdisciplinary team meetings, to ensure appropriate continuum of care.
- Referred clients to the outpatient team, provide client with follow up appointments, responsible for any medical or legal documentations.
- Responsible for updating the COVID-19 FEMA Assessment into the HMIS database.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
- Promoted mental health awareness by organizing workshops and informational sessions for residents.
Guest Representative Service/Management
Motel 6
Pittsburg, CA
07.2018 - 11.2020
- Ensured that guests were greeted and welcomed during the check-in process.
- Responsible for inputting reservations, key-activation, and guest services.
- Managerial duties included inputting schedules for employees, administrative paperwork, and filing of documents.
- Additional management duties included, running credit card reports, reviewing the nightly audit reports, supply orders, and organizing employee meetings.
- Assisted guests with check-in and check-out processes, ensuring seamless arrival and departure experiences.
- Addressed guest inquiries and resolved complaints promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of front desk area, contributing to overall hotel presentation.
- Processed reservations and managed booking systems efficiently to maximize occupancy rates.
- Trained new staff on operational procedures and customer service standards to ensure consistency in guest interactions.
- Implemented improvements in front desk workflows, increasing efficiency in guest processing times.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Facilitated smooth transitions between shifts by maintaining thorough communication logs and briefing incoming staff on any outstanding tasks or guest issues.
- Assisted guests with booking reservations, providing personalized recommendations based on individual preferences.
- Provided support in planning and executing corporate events held at the hotel, contributing to successful outcomes that generated future bookings.
- Empowered team members by delegating responsibilities appropriately, fostering a sense of ownership in each employee''s role within the department.
- Handled customer complaints to satisfy and retain guests.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH11.2026
Associate of Science - Business Management
Los Medanos College
Pittsburg, CA04.2024
Human Resource Management and Psychology
University of The South Pacific
Fiji Islands05.2018
Skills
- Customer Service
- Mental Health
- Time Management
- PC & Mac Proficient
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Management
- Trauma Informed Care
- HMIS
- Safety management
- Substance abuse disorders
- Residential care
- Residential treatment plans
- Counseling and coaching
- Trauma-informed counseling
- Resident support
- Behavioral intervention plans
- Mental health disorders
- Crisis counseling
- Emotional support
- Staff communication
- Relationship building
- Staff training
- Life skills development
- HIPAA compliance
- Care plan management
- Maintenance requests
- Crisis management
Certification
- CPR & First Aid Training
- CCL Cleared
- HMIS
- Honor Roll
- AST Degree in Business Administration
- Avatar
Languages
English
Hindi
Timeline
Residential Counselor
Telecarecorp
08.2025 - Current
Residential Counselor
Bay Area Community Services
11.2020 - Current
Guest Representative Service/Management
Motel 6
07.2018 - 11.2020
Human Resource Management and Psychology
University of The South Pacific
Bachelor of Science - Business Management
Southern New Hampshire University
Associate of Science - Business Management
Los Medanos College