Jalen Duck
Bridgewater,MA
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Counselor
Vinfen, Greater Boston
2023.03 - 2024.03
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Shift Lead
Taco Bell
2022.04 - 2023.03
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Bar Back
Lakeside Bar And Grill
2018.03 - 2022.08
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2025
High School Diploma -
St. Thomas More School
Oakdale, CT06.2020
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Flexible Schedule
- Stock Rotation
- Glass collection
- Supply Replenishment
- Ice replenishment
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Service Bar Restocking
- Guest service
- De-Escalation Techniques
- Client Advocacy
- Boundaries Establishment
- Safety Management
- Client Transportation
- Self-Care Practices
Certification
CPR
Timeline
Residential Counselor
Vinfen, Greater Boston
2023.03 - 2024.03
Shift Lead
Taco Bell
2022.04 - 2023.03
Bar Back
Lakeside Bar And Grill
2018.03 - 2022.08
Bachelor of Science - Psychology
Bridgewater State University
High School Diploma -
St. Thomas More School
CPR
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