Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Upchurch

Erin,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Residential Counselor

Centerstone
01.2022 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.

Assistant Store Manager

Family Dollar
03.2021 - 12.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Registered Dental Assistant

Sango Family Dentistry
03.2015 - 10.2018
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Collaborated with dental team members to deliver comprehensive care for all patients.
  • Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
  • Used software to document and maintain patient information and health background.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Scheduled and confirmed patient appointments.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.



Education

Registered Dental Assistant License - Dental Assisting

Dental Staff School of TN
Franklin, TN
09.2014

High School Diploma -

Houston County High School
Erin, TN
05.2014

Skills

  • De-Escalation Techniques
  • Client Advocacy
  • Boundaries Establishment
  • Supply Replenishment
  • Safety Management
  • Progress Monitoring
  • Patient Education
  • Resident support
  • Staff Communication
  • Progress Documentation
  • Active Listening
  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Team Building and Leadership
  • Attention to Detail
  • Multitasking Competence
  • Time Management Capabilities
  • Electronic Charting

Certification

  • RDA - Registered Dental Assistant
  • First Aid/CPR Certified

Timeline

Residential Counselor

Centerstone
01.2022 - Current

Assistant Store Manager

Family Dollar
03.2021 - 12.2021

Registered Dental Assistant

Sango Family Dentistry
03.2015 - 10.2018

Registered Dental Assistant License - Dental Assisting

Dental Staff School of TN

High School Diploma -

Houston County High School

Similar Profiles

CREATE PROFILE
Elizabeth Upchurch