C TINA JACKSON

• Established foundational processes for business operations.
• Built productive relationships with industry partners and competitors to support strategic business objectives.

Picked up and dropped riders off utilizing electronic call, GPS to pickup and drop off. independent operator. Rating was consistently 4.5 to 5.0 stars per month for courtesy, clean car, and safe driving.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.