Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
21
21
years of professional experience
Work History
Patient Access Representative I
UH Cleveland Medical Center
01.2025 - Current
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Office Warehouse Supervisor
Liberty Safety
04.2005 - 10.2025
Supervised shipping and receiving, distribution and workplace safety.
Used warehouse management software to reconcile daily inventory.
Maintained high levels of accuracy in daily operations.
Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
Enhanced employee productivity through effective training programs and performance evaluations.
Supported production workers in meeting goals without compromising safety and compliance.
Janitorial
Summit Building Services
01.2021 - 01.2025
Swept hard surface floors using broom or push broom dust mop.
Sanitized break area kitchen counters, tables and sinks.
Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Damp-mopped hard floors to clean and remove residue or spillage.
Education
Associate of Science - Healthcare Administration Services, Management
Colorado Technical University
Colorado Springs, CO
06.2022
Legal Secretary
Penn Foster
Scranton, PA
02.2013
High School Diploma -
Bedford High School
Bedford, OH
06.2002
Skills
Communication skills
Effectively time management
Adaptability
Leadership skills
Ability to work under pressure
Multi-line phone proficiency
Filing and data archiving
Sage
55 WPM typing speed
Team collaboration
Technical Support
Administrative support
Office management
Sorting and labeling
Customer Relations
Timeline
Patient Access Representative I
UH Cleveland Medical Center
01.2025 - Current
Janitorial
Summit Building Services
01.2021 - 01.2025
Office Warehouse Supervisor
Liberty Safety
04.2005 - 10.2025
Associate of Science - Healthcare Administration Services, Management
Colorado Technical University
Legal Secretary
Penn Foster
High School Diploma -
Bedford High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Managed inventory and office budgeting for supplies for busy office of 15 employees.