Experienced with customer service and assistant roles. Uses problem-solving skills to address and resolve issues promptly. Reliable and adaptable, consistently delivering high-quality service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farmers Feed and Pet Supply
03.2020 - Current
Assisted customers with pet related questions.
Provided exceptional customer service to ensure customer loyalty.
Managed inventory and ordered weekly from multipledistributors.
Handled billing charge account customers and dealt with any billing discrepancies.
Organized sales and multiple events for the store.
Worked directly with brand/ distributor representatives to discuss new products, pricing, and shipment errors.
Service Assistant
Federated Insurance Companies
10.2021 - 08.2023
Assisted four marketing representatives across the Midwest.
Worked directly with their clients/ prospects to ensure quick, trustworthy, and positive service.
Put through policy changes, ran reports, and completed projects in a timely manner.
Kept close track of specific preferences for each marketer to make sure work met their standards.
Worked closely with other departments within Federated to ensure the marketers got the best service possible.
Worked daily with Microsoft Office to communicate and complete various tasks.
Worked with a team of other assistants and their marketers to provide a smooth transition when another assistant was out of office.
Education
Some College (No Degree) - Business
Riverland Community College
Owatonna, MN
High School Diploma -
Owatonna High School
Owatonna, MN
2019
Skills
Customer service
Active Listening
Microsoft Office
Time Management
Note Taking
Multi Tasking
Adaptive
Reliable
Timeline
Service Assistant
Federated Insurance Companies
10.2021 - 08.2023
Customer Service Representative
Farmers Feed and Pet Supply
03.2020 - Current
Some College (No Degree) - Business
Riverland Community College
High School Diploma -
Owatonna High School
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