Summary
Overview
Work History
Education
Skills
Timeline
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Cayce Tekautz

Owatonna,MN

Summary

Experienced with customer service and assistant roles. Uses problem-solving skills to address and resolve issues promptly. Reliable and adaptable, consistently delivering high-quality service.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Farmers Feed and Pet Supply
03.2020 - Current
  • Assisted customers with pet related questions.
  • Provided exceptional customer service to ensure customer loyalty.
  • Managed inventory and ordered weekly from multipledistributors.
  • Handled billing charge account customers and dealt with any billing discrepancies.
  • Organized sales and multiple events for the store.
  • Worked directly with brand/ distributor representatives to discuss new products, pricing, and shipment errors.

Service Assistant

Federated Insurance Companies
10.2021 - 08.2023
  • Assisted four marketing representatives across the Midwest.
  • Worked directly with their clients/ prospects to ensure quick, trustworthy, and positive service.
  • Put through policy changes, ran reports, and completed projects in a timely manner.
  • Kept close track of specific preferences for each marketer to make sure work met their standards.
  • Worked closely with other departments within Federated to ensure the marketers got the best service possible.
  • Worked daily with Microsoft Office to communicate and complete various tasks.
  • Worked with a team of other assistants and their marketers to provide a smooth transition when another assistant was out of office.

Education

Some College (No Degree) - Business

Riverland Community College
Owatonna, MN

High School Diploma -

Owatonna High School
Owatonna, MN
2019

Skills

  • Customer service
  • Active Listening
  • Microsoft Office
  • Time Management
  • Note Taking
  • Multi Tasking
  • Adaptive
  • Reliable

Timeline

Service Assistant

Federated Insurance Companies
10.2021 - 08.2023

Customer Service Representative

Farmers Feed and Pet Supply
03.2020 - Current

Some College (No Degree) - Business

Riverland Community College

High School Diploma -

Owatonna High School

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Cayce Tekautz