Charles Turner
Las Vegas,NV
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Summary
Motivated business professional bringing 25 years of sales and customer service entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members as well.
Overview
23
23
Years of professional experience
1
1
Certification
Work History
Owner/CEO
ONE LOVE CUSTOM APPAREL
05.2013 - Current
- Provide hand-made, custom crocheted headwear for people of all ages, as well as custom printed t- shirts, coffee mugs, shot glasses, and other substrates by way of vinyl, heat press, screen print, and/ or sublimation printing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Diamond Expert
Sky Diamonds Of Las Vegas
04.2022 - 07.2022
- Educated clients on diamonds and all factors that affect the pricing of diamonds to build confidence in making a smart buying decision.
- Addressed each customers' needs and wants to recommend suitable product options.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Market Leader
The Revenue Optimization Companies, T-ROC
01.2022 - 03.2022
- Contracted through Walmart for wireless sales
- Handled recruiting, operations, and managing wireless sales teams in 5 different locations in a 25-mile radius
- Held daily morning huddle calls to discuss month standing compared to other locations and talk about any new promotions or coachable opportunities.
Diamond Consultant
POLLY’S FINE JEWELRY
11.2020 - 10.2021
- Maintained top 5 in sales for company, usually top 3 for entire duration of employment.
Diamond Expert
DIAMONDS DIRECT
11.2018 - 07.2020
- Took part in extensive training for multiple high-end jewelry manufacturers to make sure any information given to a customer was the most accurate
- Educated customer about factors that affect the price of a diamond, such as the 4 C’s, providing knowledge and confidence needed to make a smart buying decision.
Jewelry Specialist and Apprentice Jeweler
JARED GALLERIA OF JEWELRY
06.2015 - 11.2018
- Certified through Diamond Council of America as a Diamontologist
- Trained for last year and a half as Jeweler Apprentice
Manager/Wireless Sales Associate
NEXGENERATION CELLULAR/SPRINT INDIRECT RETAILER
07.2013 - 06.2015
- Worked on scheduling for the store and handled any escalated issues at store level, as well as sales and service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Manager/Wireless Consultant
T-CELLULAR/SPRINT
10.2009 - 04.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
03.2023
50+ Hours of Professional Development
Training Topics: Mindsets and Behavior Skills, Call Basics, Multi-Skilling, Multitasking, Typing,
Active Listening, Goal Setting and Communication, Open Ended Questions, Customer Care,
Cross-Selling, Difficult Conversation, Policy and Product Knowledge, Leadership, Professionalism,
Conflict & Stress Management, Financial Responsibility
Some College (No Degree) - Costume Design, Acting
High School Diploma -
05.2000
No Diploma - Acting/Costume Design
- Awarded Young Floridian Award for Drama
- CAREing Foundation Scholarship Recipient
- Taste of Florida Recipe Contest Scholarship Recipient
Skills
- Sales Management
- Problem Solving
- Verbal and Written Communication
- Staff Management
- Customer Service
- Client Rapport-Building
Certification
- Certified Diamontologist, Diamond Council of America - 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diamond Expert - Sky Diamonds Of Las Vegas
04.2022 - 07.2022
Market Leader - The Revenue Optimization Companies, T-ROC
01.2022 - 03.2022
Diamond Consultant - POLLY’S FINE JEWELRY
11.2020 - 10.2021
Diamond Expert - DIAMONDS DIRECT
11.2018 - 07.2020
Jewelry Specialist and Apprentice Jeweler - JARED GALLERIA OF JEWELRY
06.2015 - 11.2018
Manager/Wireless Sales Associate - NEXGENERATION CELLULAR/SPRINT INDIRECT RETAILER
07.2013 - 06.2015
Owner/CEO - ONE LOVE CUSTOM APPAREL
05.2013 - Current
Sales Manager/Wireless Consultant - T-CELLULAR/SPRINT
10.2009 - 04.2013
CXWorks - Tech Impact - ,
Florida School of The Arts - Some College (No Degree), Costume Design, Acting
St. Lucie West Centennial High School - High School Diploma,
Alexander W Dreyfoos Junior School Of The Arts - No Diploma, Acting/Costume Design
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