Temo Zaragoza

• Assisted in daily store operations, ensuring efficient workflow and customer service excellence.
• Monitored sales performance and provided feedback to staff to meet departmental goals.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Leadership & Team Development

• Cultivated leadership skills among department supervisors and sales specialists to enhance team performance and customer service.
• Recruited, trained, and mentored sales professionals to enhance team capabilities and drive performance.
• Facilitated comprehensive performance reviews and developmental coaching sessions to enhance team effectiveness. Championed recognition initiatives to celebrate outstanding employee contributions.

Sales Growth

• Drove sales growth through strategic execution of company initiatives, incentive programs, and innovative sales strategies. Oversaw the management of the installation services sales pipeline, credit loyalty programs, and protection plans. Led efforts in promoting special order and custom product sales to meet diverse customer needs.
• Partnered with Pro, Operations, and Merchandising teams to maximize store performance.

• Developed and distributed resources and tools to enable customer service associates and sales specialist to provide excellent customer service.
• Executed inventory management, down stocking and area recovery tasks, providing valuable input on merchandising strategies.
• Elevated sales performance by equipping specialists and customer service associates with advanced sales techniques and tools. Promoted special financing options and installation services, special order and custom product transactions.