Sonya Johnson
Harper Woods,MI
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
26
26
years of professional experience
Work History
Operation Assistant Store Manager
Home Depot
Harper Woods, MI
05.2024 - Current
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Conducted regular team meetings to discuss store performance and motivate employees.
- Handled complaints from customers by listening, recording details and offering solutions.
Specialty Assistant Store Manager
Home Depot
Harper Woods, MI
02.2022 - 05.2024
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive per
- Resolved conflicts among customers, vendors, or other personnel in a professional manner.
Merchanding Assistant Store Manager
Home Depot
Harper Woods, MI
04.2019 - 02.2022
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed orders to restock shelves.
Flooring Supervisor
Home Depot
Roseville, MI
09.2018 - 04.2019
- Provided coaching and mentoring support to team members
- Managed daily operations, ensuring efficient workflow and productivity.
- Worked closely with sales associates to complete tasks.
Frontend Supervisor
Home Depot
Roseville, MI
07.2016 - 09.2018
- Developed weekly reports detailing front-end activity, credit app. efficiency,recoveries, and front-end accuracy.
- Conducted regular performance evaluations of front end personnel.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Frontend Lead
Kmart, Sears Holding
Roseville, MI
08.1999 - 07.2016
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Education
GED -
Grand Rapids Job Corp
Grand Rapids, MI06-1999
Skills
- Positive attitude
- Build strong relationships
- Adaptability
- Conflict Resolution
- Dependable
- Effective communication
Timeline
Operation Assistant Store Manager
Home Depot
05.2024 - Current
Specialty Assistant Store Manager
Home Depot
02.2022 - 05.2024
Merchanding Assistant Store Manager
Home Depot
04.2019 - 02.2022
Flooring Supervisor
Home Depot
09.2018 - 04.2019
Frontend Supervisor
Home Depot
07.2016 - 09.2018
Frontend Lead
Kmart, Sears Holding
08.1999 - 07.2016
GED -
Grand Rapids Job Corp