Cuban L. Luma
Shreveport
Summary
Strategic Educator and Mental Health Professional transitioning into Industrial-Organizational Psychology. With an M.S. in I/O Psychology and a background in Case Management, I specialize in optimizing organizational culture and performance management within high-stakes environments. I leverage behavioral data and trauma-informed insights to design inclusive systems that enhance employee engagement and equity. Expert at bridging clinical assessment with leadership development, I am committed to improving institutional climates and systemic efficiency for diverse workforces.
Overview
9
9
years of professional experience
Work History
Lead Housing Specialist/ Case Manager
CBS ACT, LLC
Shreveport, LA
12.2025 - Current
- Leadership & Organizational Strategy
- Promoted swiftly to Lead Housing Specialist in recognition of exceptional performance, operational efficiency, and a demonstrated ability to manage complex departmental workflows.
- Spearheaded landlord engagement initiatives, cultivating a robust network of private-market partners to increase placement rates and expand the available housing inventory for subsidized participants.
- Streamlined the organizational transition process from temporary shelters to independent living by coordinating move-in logistics, utility infrastructure, and procurement of essential resources.
- Program Management & Behavioral Intervention
- Managed a high-volume caseload of 98 individuals, conducting comprehensive biopsychosocial assessments to identify systemic barriers to stability and implementing evidence-based psychosis management strategies.
- Developed and implemented Individualized Service Plans (ISPs), establishing measurable performance goals for financial literacy, workforce readiness, and long-term retention.
- Facilitated weekly psychological workshops under the supervision of LPC and LCMSW professionals, focusing on coping mechanisms, budgeting, and legal rights to enhance the self-efficacy of the participant population.
- Compliance, Finance & Grant Administration
- Maintained audit-ready documentation and high-integrity data entry within the HMIS system, ensuring accurate verification of eligibility and participant progress tracking.
- Managed financial compliance for rental assistance programs, including the calculation of Total Tenant Payment (TTP) and cross-departmental coordination with finance teams to ensure operational continuity and vendor payment accuracy.
- Monitored grant compliance for federal funding streams, utilizing data-driven reporting to support the successful renewal of annual program grants and sustain organizational funding.
- Performed Housing Quality Standards (HQS) inspections to ensure all facilities met federal safety regulations and habitability requirements, effectively managing institutional liability.
7th Grade Math Instructor
AMIKids Caddo
Shreveport, LA
06.2025 - Current
- Instructional Leadership & Data Analytics
- Systems-Driven Curriculum: Engineered a 7th-grade math curriculum that synthesized traditional instruction with digital learning platforms including IXL and Zearn. Leveraged real-time diagnostic data to pivot instructional pacing and create personalized learning pathways for a diverse student cohort.
- Targeted Proficiency Gains: Spearheaded a differentiated instruction model—utilizing IXL’s Real-Time Diagnostic and Zearn’s small-group rotations—to target specific skill gaps. This strategic intervention resulted in a 5% increase in student proficiency across core standards, including Ratios and Proportional Reasoning.
- DEI & Classroom Climate
- Culturally Responsive Pedagogy: Developed and curated a repository of culturally relevant lesson plans designed to increase engagement. By integrating real-world problem-solving scenarios, fostered a 'math-positive' identity and increased daily student participation.
- Trauma-Informed Environment: Cultivated a high-functioning, inclusive classroom by applying trauma-informed strategies and restorative justice frameworks. These efforts fortified student emotional resilience and directly contributed to a 36% reduction in behavioral referrals.
- Cross-Functional Collaboration & Compliance
- Holistic Student Support: Facilitated cross-functional 'Student Success Teams' to implement and monitor IEPs and 504 Plans. Ensured 100% regulatory compliance while tailoring accommodations that catalyzed academic growth for neurodivergent learners.
- Stakeholder Advocacy: Maintained a transparent communication pipeline with families, utilizing data reports from IXL and Zearn to provide parents with tangible evidence of student growth and areas for home-based reinforcement.
- Leadership Recognition & Community Impact
- Technical Mentorship: Spearheaded peer-to-peer professional development sessions to resolve IT and educational technology hurdles. Served as the site’s primary resource for troubleshooting instructional software, effectively reducing technical downtime for the 7th and 8th-grade teams.
- Community Advocacy & Project Management: Orchestrated high-impact community initiatives, including the Math Leap Drive and multiple canned food drives. Managed all logistics, stakeholder communication, and volunteer coordination to bridge the gap between institutional goals and community needs.
- Distinguished Performance: Honored as Teacher of the Semester and Staff of the Quarter for exceptional commitment to student advocacy, operational excellence, and a proven track record of taking initiative beyond the standard scope of classroom duties.
Lead Case Manager
AMIKids Caddo
Shreveport, LA
03.2024 - 06.2025
- Organizational Systems & Personnel Management
- Orchestrated comprehensive intake protocols and weekly orientations for new stakeholders, standardizing the communication of program policies, performance expectations, and behavioral benchmarks to ensure organization alignment from day one.
- Selected as Staff of the Quarter for driving operational excellence and providing informal leadership within a multidisciplinary team. Facilitated high-stakes collaboration between staff and administration to co-develop adaptive intervention strategies.
- Maintained advanced certifications in Crisis Prevention Intervention (CPI) and Youth Mental Health, applying these frameworks to manage institutional risk and ensure strict adherence to regional board policies and safety standards.
- Data Management & Quality Assurance
- Managed high-volume, sensitive data within LAURIS, K.I.D.S., and Renaissance (STAR) systems, maintaining 100% regulatory compliance with state-mandated reporting requirements.
- Authored quarterly Progress Monitoring Plans (PMP) and Multidisciplinary Team (MDT) reports, utilizing longitudinal data to track individual performance trends and adjust intervention pacing for optimal outcomes.
- Partnered with the Principal of Discipline to audit behavioral interventions, ensuring that all disciplinary actions followed a restorative justice framework and were backed by transparent, data-driven documentation for external stakeholders.
- Human Capital & Community Advocacy
- Spearheaded recruitment for the Overage Program, conducting structured interviews and application reviews to facilitate student attainment of OSHA and ServSafe certifications, directly improving the workforce readiness and grade-level proficiency of the cohort.
- Applied solution-focused psychological strategies in high-pressure, one-on-one crisis sessions to de-escalate conflict, support emotional regulation, and maintain institutional stability.
- Acted as the primary organizational liaison in legal proceedings, providing evidence-based testimony regarding student behavioral and academic metrics to judicial officers and parole boards.
- Conducted proactive site visits to perform root-cause analysis on absenteeism, identifying socio-economic barriers and mobilizing community resources to improve engagement and attendance metrics.
Senior Travel Specialist
Grambling State University
Grambling, LA
10.2023 - 02.2024
- Travel Management and Authorization
- Authorized and managed all official travel arrangements for faculty, staff, and administrators across Grambling State University, ensuring strict adherence to state, federal, and institutional travel policies and budgets.
- Streamlined and executed the full cycle of travel logistics, including the preparation, approval, and issuance of travel authorizations for both domestic and international trips.
- Financial Oversight and Compliance
- Managed and reconciled the corporate credit card program with Bank of America, consistently monitoring account balances, initiating credit limit increase requests, and ensuring timely payment and zero delinquency across all active cards.
- Processed and issued complex travel and expense reimbursements for the university community, to ensure accuracy and compliance with institutional finance regulations.
- Provided comprehensive oversight of institutional expense report submission, auditing submissions for policy violations, and necessary documentation to facilitate accurate financial reporting and close-out.
Resident Care Specialist/ Direct Support Professional
A First Name Basis
Monroe, LA
05.2022 - 09.2023
- Direct Patient Care & Support
- Specialized in high-acuity care for non-ambulatory residents, providing expert assistance for individuals who are bed-bound or wheelchair-dependent, focusing on safe transfers, proper positioning, and pressure ulcer prevention.
- Provided comprehensive assistance with Activities of Daily Living (ADLs), ensuring the comfort, safety, and dignity of residents during tasks such as mobility, hygiene, dressing, and personal care.
- Managed full-cycle meal service, including preparing nutritious meals according to dietary restrictions and physician orders, and serving meals in the dining area while promoting a positive and social environment.
- Initiated and facilitated engaging leisure and therapeutic activities tailored to resident interests and physical capabilities, enhancing social connection, cognitive stimulation, and overall quality of life.
- Compliance, Documentation, & Safety
- Maintained meticulous resident records daily, documenting all changes in condition, care provided, and activity participation in strict accordance with company policy and HIPAA guidelines.
- Ensured a consistently clean, safe, and orderly living environment for all residents, proactively identifying and mitigating potential hazards to maintain high standards of health and safety compliance.
- Communicated effectively with nursing staff and family members regarding changes in resident health, behavior, or emotional well-being to ensure immediate and coordinated care response.
Operations Supervisor (Internship Program), Transit Operator & Dispatch
Humanitarian Enterprises of Lincoln Parish
Ruston, LA
06.2019 - 06.2022
- Strategic Leadership & Project Management
- Organizational Development & Strategic Advocacy
- Spearheaded and executed the 'Stop The Violence' community initiative as a lead advocate, utilizing behavioral science principles to design and deliver educational programming aimed at mitigating cyber, verbal, and emotional bullying.
- Directed strategic outreach and networking campaigns via multi-channel engagement to secure vital project funding, sponsorships, and vendor partnerships, demonstrating high-level fiscal stewardship and resource development.
- Served as the primary liaison to the Board of Directors, providing high-stakes briefings and data-driven progress reports to ensure organizational transparency and strategic goal alignment throughout the project lifecycle.
- Provided administrative leadership and clinical guidance to a team of student workers and interns, fostering a professional environment focused on service excellence and the effective delivery of organizational resources.
- Crisis Management & Operational Resilience
- Managed critical organizational operations during periods of significant labor shortage and the COVID-19 public health crisis, assuming multiple cross-functional roles to maintain service continuity and institutional stability.
- Engineered and oversaw public health compliance protocols by managing a specialized supply chain of sanitation materials and coordinating third-party contractor schedules for the weekly sanitization of the vehicle fleet.
- Oversaw daily operations for transportation and intake services, ensuring all staff maintained rigorous compliance standards while providing equitable support to marginalized populations.
- Communications & Change Management
- Initiated and managed the organization’s digital presence, leveraging social media platforms to increase the visibility of institutional resources and drive engagement within low-income service areas.
- Facilitated organizational change management by consistently updating internal and external stakeholders on operational shifts, resource availability, and agency policy changes.
- Optimized data management and administrative workflows by processing high volumes of eligibility applications for weatherization and utility assistance, ensuring meticulous documentation and regulatory compliance.
- Provided direct administrative support and high-touch service delivery to diverse populations, ensuring the safe and dignified transport of clientele ranging from ages 3 to 75.
Donor Technician
Lifeshare Blood Center
Monroe, LA
05.2021 - 07.2021
- Donor Interaction & Screening
- Suitability Assessment: Conduct 'mini-physicals' including checking blood pressure, pulse, temperature, and hemoglobin levels to ensure the donor is healthy enough to give.
- Medical History: Review confidential donor histories and ask follow-up questions to determine eligibility based on FDA and LifeShare guidelines.
- Donor Education: Explain the donation process (whole blood vs. apheresis) and answer questions regarding donor criteria and the impact of their gift.
- Clinical & Phlebotomy Duties
- Venipuncture: Perform safe and efficient blood collection using aseptic techniques and large-gauge needles.
- Apheresis Operation: Set up and monitor automated collection machines that separate specific blood components (plasma, platelets, or red cells) and return the rest to the donor.
- Sample Management: Properly label blood units and test tubes, ensuring 100% accuracy for laboratory processing.
- Safety & Quality Control
- Reaction Management: Monitor donors throughout the process for adverse reactions (fainting, nausea, etc.) and provide immediate post-donation care and refreshments.
- Regulatory Compliance: Adhere strictly to Standard Operating Procedures (SOPs), FDA regulations, and Current Good Manufacturing Practices (cGMP) to ensure a safe blood supply.
- Equipment Maintenance: Clean and decontaminate work areas and calibrate collection equipment daily.
- Administrative & Team Support
- Data Entry: Accurately enter donor information into the management system to maintain the integrity of the donor database.
- Supply Management: Keep the donor floor restocked with needles, bags, and snacks for the canteen area.
- Team Collaboration: Work with the Mobile Collections team for off-site blood drives or assist in the Monroe center as needed.
Stocker
Walmart Neighborhood Market
Ruston, LA
11.2019 - 06.2020
Cashier/Stocker
Dollar General
Ruston, LA
11.2018 - 01.2019
Student Worker/ Intern
Grambling State University
Grambling, LA
08.2018 - 01.2019
- Invoice Processing: Reviewing and verifying invoices for accuracy. This includes checking that the goods or services were received and that the math on the bill is correct.
- The 'Three-Way Match': Learning to reconcile the Purchase Order (PO), the receiving report, and the vendor invoice to ensure the university only pays for what was authorized and received.
- Data Entry: Accurately inputting financial data into the university’s accounting software (such as Banner or a similar ERP system).
- Vendor Management: Assisting with the setup of new vendors in the system, which includes collecting W-9 forms and ensuring banking information for ACH payments is correct.
- Administrative & Support Tasks
- Record Keeping: Maintaining digital and physical filing systems for paid and unpaid invoices to ensure the university is 'audit-ready' at all times.
- Disbursement Support: Assisting with the preparation of weekly check runs or electronic fund transfers.
- Mail Distribution: Sorting and distributing incoming departmental mail and preparing outgoing correspondence to vendors.
- Communication & Compliance
- Inquiry Resolution: Handling professional phone calls or emails from vendors regarding payment status or discrepancies.
- Policy Adherence: Learning and applying Louisiana state travel regulations and university-specific spending policies to employee reimbursement requests.
- Audit Assistance: Helping senior accountants pull documentation for internal or external audits.
Cashier/Clean-up
Johnny’s Pizza
Ruston, LA
02.2017 - 04.2017
Education
Master’s Degree - Industrial & Organizational Psychology
Walden University
Minneapolis, MN04-2026
Master’s Degree - Psychology
Walden University
Minneapolis, MN12-2025
Bachelor’s Degree - Early Child Development PreK-3
Grambling State University
Grambling, LA08-2023
High School Diploma - undefined
Ruston High School
Ruston, LA05-2018
Skills
- Microsoft Office Suite: Expert
- Windows 10 Environment: Expert
- Google Workspace (Slides, Docs, Drive) for collaborative document creation, data sharing, and presentation development: Expert
- JCampus for student data management, scheduling, and attendance tracking: Experienced
- Renaissance (STAR) for administering standardized assessments and analyzing student data to inform instruction: Experienced
- KIDS (Key Indicators of Developmental Status) for tracking early learning milestones: Skillful
- LAURIS (Louisiana Uniform Records and Information System) for secure record management and reporting: Experienced
- IMovie for creating and editing educational or promotional videos/presentations: Experienced
- Clinical & Case Management: Biopsychosocial assessments, Individualized Service Plans (ISPs), and psychosis management: Experienced
- Educational Leadership: Data-driven 7th-grade math curriculum development and cross-functional collaboration for IEP/504 Plans: Experienced
- Advocacy: Expert testimony for legal proceedings and professional development lead for LGBTQ inclusive language and safety: Experienced
LANGUAGES
Spanish (Beginner Level)
Timeline
Lead Housing Specialist/ Case Manager
CBS ACT, LLC
12.2025 - Current
7th Grade Math Instructor
AMIKids Caddo
06.2025 - Current
Lead Case Manager
AMIKids Caddo
03.2024 - 06.2025
Senior Travel Specialist
Grambling State University
10.2023 - 02.2024
Resident Care Specialist/ Direct Support Professional
A First Name Basis
05.2022 - 09.2023
Donor Technician
Lifeshare Blood Center
05.2021 - 07.2021
Stocker
Walmart Neighborhood Market
11.2019 - 06.2020
Operations Supervisor (Internship Program), Transit Operator & Dispatch
Humanitarian Enterprises of Lincoln Parish
06.2019 - 06.2022
Cashier/Stocker
Dollar General
11.2018 - 01.2019
Student Worker/ Intern
Grambling State University
08.2018 - 01.2019
Cashier/Clean-up
Johnny’s Pizza
02.2017 - 04.2017
Master’s Degree - Psychology
Walden University
Bachelor’s Degree - Early Child Development PreK-3
Grambling State University
High School Diploma - undefined
Ruston High School
Master’s Degree - Industrial & Organizational Psychology
Walden University