Cullen Wood
Grand Rapids,MI
Summary
Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
7
7
years of professional experience
Work History
E-Commerce Account Manager
Michigan Powersports
01.2020 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Maintain relationships with drop ship vendors through online support, order entry and order fulfillment to include eBay and Amazon order preferred processing
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborate with leadership to suggest actionable improvements and corrective action plans
Server/Trainer
Gravity Taphouse
08.2019 - 12.2020
- Provided optimal customer service to all guests to help encourage return visits
- Brought forth the ability to multitask effectively and prioritize tasks
- Led front-of-house training for new employees, menu updates and continuous hospitality
- Collaborated with management to improve employee performance and retention
Operations Intern
Central Michigan University Athletics
12.2018 - 05.2019
- Managed front desk operations and student athlete engagement
- Assisted in day-to-day operations university sporting events and tournaments
- Completed reports and paperwork on critical information impacting operations
Marketing Intern
Central Michigan University Athletics
12.2017 - 08.2018
- Created and assisted distribution of digital, print and social collateral for game promotion
- Collaborated with non-profit organizations to plan and execute engaging university events
- Increased student attendance to university sporting events by 5% over previous year
Education
Bachelor of Arts - Business Management
Central Michigan University
Mount Pleasant, Michigan05.2019
Skills
- Customer service
- Management
- E-commerce management
- Microsoft Office
- G-suite
- CRMs
- ZenDesk
- HubSpot
- Account information review
- Transaction review
- Fraud prevention
Attributes And Skills
- Vast experience in operations, customer service, retention and management.
- Specific concentration in e-commerce management and product research.
- Proficient in Microsoft Office, G-suite, and CRMs such as Response, ZenDesk, HubSpot.
Timeline
E-Commerce Account Manager
Michigan Powersports
01.2020 - Current
Server/Trainer
Gravity Taphouse
08.2019 - 12.2020
Operations Intern
Central Michigan University Athletics
12.2018 - 05.2019
Marketing Intern
Central Michigan University Athletics
12.2017 - 08.2018
Bachelor of Arts - Business Management
Central Michigan University
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