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With over 24 years of experience as a licensed insurance professional, consistently delivering the highest level of professionalism, excellence, and resourcefulness to company executives and government agency clients. Account Manager/Benefits Consultant at the James Group, successfully managing a book of business consisting of 36 to 40 groups. Excelled as a Sales Account Representative (SAR) at Anthem Blue Cross Blue Shield, overseeing a book of business with 186 groups in the 50-250 segment. Played a key role at UnitedHealth Group in training a team of field account managers responsible for managing one of United Healthcare Inc.'s largest clients, boasting over 508,000 members at its peak. Dedication lies in creating an environment where team members actively support and hold each other accountable for growth and success.


  Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan.
  20+ years of Human Resources Benefits experience
  Experience with HRIS Benefits implementation projects (i.e. Workday and UKG software)
  Obtained Certified Benefits Professional (CBP) certification from World at Work
  Experience in Benefit Request for Proposals (RFP’s).
  Worked directly with vendors in Health and Wellness plans (medical, dental, vision, life insurance, 401k, and retirement plans)
  PeopleSoft HRIS, Workday, UKG and ADP Benefits experience
  Wellness Program – created and administered wellness program, created an incentive program, added wellness classes, added an on-site nurse, worked with cafeteria to offer healthy meal options
  Assist with all annual enrollment activities, including establishing new benefit rates, any changes to plan designs, employee communications, and open enrollment meetings
  Conduct benefit orientations for new hires.
  Quarterly reviews of all 401k and retirement plans with fiduciary committee
  Experience in self-insured and fully insured plans - worked on Appeals committee for medical and dental appeals
  Excellent benefit resolution skills
  Strong teamwork and leadership skills


Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Benefits Professional with extensive experience in employee benefits and regulatory compliance. Known for strong problem-solving skills and attention to detail, successfully managing benefits processes, and ensuring employee satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Over eight years of Workday experience, specializing in Workday Benefits, HCM, Reporting, and Integrations.
Collaborate with various teams and stakeholders to understand and meet their business needs, provide solutions and best practices, resolve issues and tickets, and document the transfer knowledge.
Clear ability to understand Workday’s Implementation Methodology and utilize it with all team engagements including Discovery, Workbooks for each tenant, testing, implementation and post go live concerns.
Capable to work effectively with internal and external partners while ensuring business expectations and needs are met and all issues are effectively escalated and resolved in a timely manner.
Solid relationship building management skills with the demonstrated ability to influence for results.
Ability to provide extensive detail into a business plan of a project to ensure all aspects are covered.
Consult with business stakeholders on system capabilities, guiding them to maximize functionality and achieve business goals.
Excellent written and verbal skills with the ability to summarize complex details into succinct key messages for all suitable audiences.
Excellent organizational, project and time management skills; including the ability to prioritize workload and multitask.
Strong diligence and an ability to think critically and conceptually with a process optimization lens.
Successfully implemented three Workday implementations for HCM, Absence, Benefits, Integrations, Reporting and Dashboards.
Effectively configured benefits for Open Enrollments which included configuring new benefit plans, removing old benefit plans, updating the open enrollment benefit plan business process, updating benefit groups, benefit events, benefit enrollment rules as well as all cross-plan dependencies.

Cuong Luu

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Benefits Consultant

Manager / Server

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Bachelor's Degree - Business Management

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Benefits Consultant

Manager / Server

Bachelor's Degree - Business Management

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