Curin Medina
Bridgeview,IL
Summary
Multifaceted Job Title with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Estes Express
Gary, IN
11.2019 - Current
- Answer incoming calls and emails, providing frontline customer support.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Checked source documents against entered data to ensure accuracy.
- Processed customer orders accurately and in a timely manner
Front End Supervisor
Floor and Decor
Countryside, IL
08.2016 - 10.2019
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policy.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Maintained positive relationships with vendors.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Receptionist
Hearing Lab Technology
Lagrange, IL
11.2016 - 07.2017
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
Education
High School Diploma -
Morton West High School
06.2013
Skills
- Microsoft Applications
- AS400
- Workforce
- Attention to Detail
- Customer Service
- Administrative Support
- Billing
Timeline
Lead Customer Service Representative
Estes Express
11.2019 - Current
Receptionist
Hearing Lab Technology
11.2016 - 07.2017
Front End Supervisor
Floor and Decor
08.2016 - 10.2019
High School Diploma -
Morton West High School