Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Shealy

Reno

Summary

Dynamic professional with extensive experience in quality control, customer service, and team leadership. Achieved significant improvements in customer satisfaction through effective training initiatives. Proficient in CRM software, consistently delivering high performance while fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Lead Customer Service Representative

JT Logistics
12.2022 - 08.2025
  • Efficiently addressed complex issues to improve customer satisfaction.
  • Mentored new team members to improve their skills and efficiency.
  • Collaborated on cross-functional initiatives to enhance organizational efficiency.
  • Elevated team performance through clear communication of quality goals.
  • Reviewed associate performance to identify training needs.
  • Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
  • Handled numerous critical tasks efficiently while adhering to tight deadlines.
  • Created and executed training initiatives to enhance employee expertise and capabilities
  • Exhibited high energy and professionalism
  • Directed prompt disposal of damaged and incomplete stock.
  • Embraced and navigated changes with a positive approach.

Machine Operator

Tesla
01.2019 - 07.2021

Maintained high standards in quality control processes.

Collaborated with engineering and maintenance teams to attain operator status for various automated and manual lines.

Completed lock out tag out (LOTO) certification.

Earned top certifications across the zone, qualifying as a trainer.

Acquired certifications in several safety courses.

Attained respirator certification by undergoing necessary courses and health evaluations for adhesive barrel replacement.

Proficient in handling RF scanner equipment.

Facilitated organized communication across shifts by utilizing Microsoft Word, Excel, Teams, and other online platforms.

Earned recognition as a certified trainer in material handling.

Trusted to do inventory control via supervisor,

Earned outstanding reviews, bonuses, and raises through strong work ethics, reliability, and dedication to achieving objectives.

Followed detailed instructions to operate machines with accuracy and produce quality products.

Set up and adjusted equipment and properly configured machines for daily operation.

Complied with company and OSHA safety rules and regulations

Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Picker/packer

JCPenny Logistics Center
07.2018 - 11.2018
  • Promoted a hazard-free environment through consistent adherence to safety standards.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
  • Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.

Education

Engineering

North Valleys High School
Reno, NV
06.2018

Skills

  • Complaint handling and resolution
  • Team training and leadership
  • Work prioritization and multitasking
  • Call and escalation management
  • Customer support and account management
  • CRM software proficiency
  • Microsoft Office applications
  • Order processing and fulfillment
  • Attention to detail
  • Problem-solving skills
  • Professional telephone demeanor
  • Understanding customer needs
  • Team collaboration and performance
  • Data entry and recordkeeping
  • Quality control strategies
  • CRM software

Timeline

Lead Customer Service Representative

JT Logistics
12.2022 - 08.2025

Machine Operator

Tesla
01.2019 - 07.2021

Picker/packer

JCPenny Logistics Center
07.2018 - 11.2018

Engineering

North Valleys High School