Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Curley Smith

Saint Louis,MO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Well-known for creating positive workplace culture and high-performing teams.

Overview

24
24
years of professional experience

Work History

Manager

Midtown Bar And Grill
01.2011 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Lawn Care Business Owner

Curley’s Lawn Service
01.2000 - Current
  • Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
  • Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
  • Increased client retention through consistent communication and timely follow-ups on service inquiries.
  • Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
  • Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
  • Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
  • Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
  • Conducted regular site inspections to assess overall quality control standards being met throughout service delivery process.
  • Collaborated with clients on design ideas for landscaping projects that enhance curb appeal of their properties.
  • Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Managed a team of lawn care technicians, ensuring proper task delegation and adherence to safety protocols.
  • Advised clients on best practices for sustaining healthy lawns, including watering schedules, fertilization methods, and seasonal maintenance routines.

Mode Processor

U.S Steel
03.2011 - 03.2016
  • Streamlined processing procedures by identifying inefficiencies and implementing improvements.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Improved material handling procedures for cost savings and minimized waste during the steel fabrication process.
  • Operated heavy machinery, such as cranes and forklifts, for efficient movement of steel materials throughout the facility.
  • Maintained clean and organized workspaces, contributing to overall productivity and a safe working environment.
  • Ensured timely delivery of products by prioritizing tasks and efficiently managing workload.

Skills

  • Business Development
  • Staff Development
  • Expense Tracking
  • Operations Management
  • Financial Management
  • Team Leadership
  • Complex Problem-Solving
  • Budget Control
  • Customer Service

Accomplishments

  • 2014-2016 Nominated Top Leader In Leadership
  • 2010-2019 Saint Louis City Back To School Community Support 300 Kids.
  • 2017-2019 Supported Keeping Saint Louis Clean Organization
  • 2015-2020 Supported Saint Louis Food Bank Feeding Over 400 Families
  • 2021-2023 Supported Walmart Children Miracle Network Organization raising $5000
  • 2024 Catered Food For 150 Lowe's Associates Dallas Texas


Timeline

Mode Processor

U.S Steel
03.2011 - 03.2016

Manager

Midtown Bar And Grill
01.2011 - Current

Lawn Care Business Owner

Curley’s Lawn Service
01.2000 - Current

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Curley Smith