Curneshia Frazier
Temple Terrace
Summary
Experienced customer service professional with a proven track record in effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Pitch Perfect Marketing
11.2023 - 02.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased territory sales by developing and implementing effective sales strategies.
Data Entry Specialist
Wipro Limited
02.2021 - 07.2023
- Interpret data and analyze data to resolution
- Acquire data from primary or secondary data sources and maintain databases/data systems
- Identify, analyze, and interpret trends or patterns in complex data sets
- Work closely with management to prioritize business and information needs
- Assist in processing Health Insurance claims
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Delivery Driver
Amazon
08.2018 - 04.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Delivered rush merchandise on tight schedules to meet customer targets
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Sales Representative
One Touch Direct
05.2012 - 11.2016
- Answered customer questions about products and services and recommended appropriate solutions
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Negotiated prices and set up contracts to finalize sales agreements
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
Education
High School Diploma -
Wharton High School
05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Shipping and receiving
- Warehouse operations
- Loading and unloading
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Customer Service Representative
Pitch Perfect Marketing
11.2023 - 02.2025
Data Entry Specialist
Wipro Limited
02.2021 - 07.2023
Delivery Driver
Amazon
08.2018 - 04.2020
Customer Service Sales Representative
One Touch Direct
05.2012 - 11.2016
High School Diploma -
Wharton High School
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