Curt Coleman
Lowell
Summary
Results-driven Operations Manager with extensive experience in optimizing workflows and enhancing client satisfaction. Expertise in team leadership, customer relationship management, and problem-solving, contributing to significant operational efficiencies.
Overview
20
20
years of professional experience
Work History
Operations Manager/Owner/Operator
Motion Technologies
Lowell
09.2010 - Current
- Managed daily operations to ensure efficient workflow and productivity.
- Oversaw vendor relationships, ensuring quality standards and timely deliveries.
- Directed employees during daily tasks to ensure smooth operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Mentored newly hired employees, providing guidance on company programs and fostering a collaborative work environment.
- Trained employees on best practices in technology use and customer service standards.
- Maintained relationships with existing clients by providing superior customer service.
Patient Service Representative
Ottobock Healthcare
Grand Rapids
06.2006 - 09.2010
- Managed patient inquiries and scheduled appointments, enhancing patient satisfaction.
- Verified insurance information and collected payments while ensuring accurate appointment scheduling.
- Collaborated with healthcare providers to coordinate patient care plans.
- Coordinated with patients and healthcare professionals to align care plans with patient needs.
- Provided information on healthcare products and services to patients.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ensured compliance with healthcare regulations and company policies.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Education
BBA - Business Administration
Western Michigan University
Kalamazoo, MI04-1999
Skills
- Operations management
- Vendor relations
- Customer relationship management (CRM)
- Team leadership
- Problem solving
- Relationship building
- Customer service
Timeline
Operations Manager/Owner/Operator
Motion Technologies
09.2010 - Current
Patient Service Representative
Ottobock Healthcare
06.2006 - 09.2010
BBA - Business Administration
Western Michigan University