Shannon Kam
Operations Manager
Colorado Springs,CO
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Operations Manager/Owner/Operator
Shay-Nanagins
Colorado Springs, CO
12.2019 - 07.2021
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained and motivated employees to perform daily business functions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Ensured excellent customer service
- Coordinated Events and fundraisers
- Planned and prepared private parties and themed events
Operations Manager, Customer Experience
Patriot Mechanical
Colorado Springs, CO
11.2013 - 11.2019
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Documented all customer interactions in internal database to maintain customer service history details.
- Directed all dispatching, routing and tracking of 6 fleet vehicles.
- Answered phone calls and answered questions from potential customers.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Human Resources Specialist
US Army
Cheyenne, WY
12.2005 - 08.2013
- Documented information and submitted detailed reports.
- Obtained background check data on characters, financial statuses and personal histories.
- Processed promotion and extension documents
- Scanned personnel records into iPerms database
- Quality control of all personnel documents
- Assisted in arranging of promotion and award ceremonies
- Traveled across the state to conduct SRP of deploying and returning soldiers records
- Assisted in DEERS records management
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO 08.2017 - 08.2019
Bachelor of Science - Criminal Justice/Human Services
Colorado Technical University
Colorado Springs, CO 06.2020 - Current
Skills
Relationship building
Verbal and written communication
Client Service
Staff Management
Partnership development
Business administration
Operations management
Coaching and mentoring
Human Resource Management
Timeline
Bachelor of Science - Criminal Justice/Human Services
Colorado Technical University
06.2020 - Current
Operations Manager/Owner/Operator
Shay-Nanagins
12.2019 - 07.2021
Bachelor of Science - Business Administration And Management
Colorado Technical University
08.2017 - 08.2019
Operations Manager, Customer Experience
Patriot Mechanical
11.2013 - 11.2019
Human Resources Specialist
US Army
12.2005 - 08.2013