Lisa Sandford
Saint Francis,MN
Summary
Dynamic and results-driven professional with extensive experience in pet grooming and operations management at Creative Paws Pet Grooming LLC. Proven expertise in customer relations and financial management, enhancing service quality and fostering client loyalty. Adept at training staff and implementing efficient processes, leading to increased customer retention and satisfaction.
Overview
27
27
years of professional experience
Work History
Owner/Operator/Manager of Operations
Creative Paws Pet Grooming LLC
04.2017 - 12.2025
- Managed daily operations, ensuring efficient workflow and high-quality pet grooming services.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Trained and mentored staff in grooming techniques and customer service excellence.
- Implemented inventory management systems to streamline supply ordering and reduce costs.
- Established client relationships through exceptional service, resulting in increased customer retention.
- Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
- Designed and maintained a safe, clean environment adhering to industry standards and regulations.
Certified Professional Pet Stylist
Michele's Paw Spa/Anne Maries Pet Grooming
04.2003 - 04.2017
- Delivered exceptional grooming services, ensuring high standards of pet care and client satisfaction.
- Mentored junior stylists, enhancing team skills and fostering a collaborative environment.
- Developed customized grooming plans based on individual pet needs and breed characteristics.
- Streamlined scheduling processes to optimize workflow and reduce client wait times.
- Implemented best practices in hygiene and safety protocols to ensure a clean working environment.
- Cultivated strong relationships with clients, leading to increased customer loyalty and repeat business.
Nursing Assistant
Presbyterian Homes
03.1999 - 11.2005
- Assisted with daily living activities, ensuring patient comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Streamlined documentation processes to enhance communication within the healthcare team.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Associate of Arts - Psychology
Century College/ U of MN
White Bear Lake, MN05-2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Financial management
- Employee development
- Profit and loss
- Service quality assurance
Timeline
Owner/Operator/Manager of Operations
Creative Paws Pet Grooming LLC
04.2017 - 12.2025
Certified Professional Pet Stylist
Michele's Paw Spa/Anne Maries Pet Grooming
04.2003 - 04.2017
Nursing Assistant
Presbyterian Homes
03.1999 - 11.2005
Associate of Arts - Psychology
Century College/ U of MN
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