Curt DeJong
Sioux Falls,SD
Summary
Accomplished in customer service, management and finance, with a proven track record, I excel in sales and credit management. Recognized for consistently achieving over 97% in customer satisfaction scores, my expertise lies in elevating customer experiences and driving financial success.
Overview
31
31
years of professional experience
Work History
Finance Manager-Sales Manager
Vern Eide Motorcars
05.2014 - Current
- Review customer credit applications
- Submit credit applications to lenders for loan approval
- Provide additional protection products to the customer on the vehicle they're purchasing and on their loans, such as Vehicle Service Contracts and GAP Insurance
- Process state and federal documents with the customers
- Appraise trade-ins, oversee reconditioning process, review pricing/adjust as needed
- Search online sources to assist in purchasing of inventory
- Coach and train salespeople on a monthly basis
Internet Sales-Asst Finance Manager
Vern Eide Motorcars
06.2009 - 05.2014
- Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrating vehicle operations
- Research and purchase used vehicles for inventory, assist in finance office as needed
- Developing and maintaining relationships with new as well as existing customers, responding to inquiries, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotions, negotiating price; asking for sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles
- Demonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking drives
Sales Consultant
Billion Automotive
11.2007 - 06.2009
- Provide exceptional customer service in assisting people with their automotive needs
- Study training materials from the manufacturer to keep educated on current product, as well as the competition
- Consistently over 97% individually for customer satisfaction scores
Finance Manager
MidAmerica Motoplex
04.2005 - 04.2006
- Review and process loan applications with local and national lenders for the motorcycle, ATV, watercraft, and snowmobile products sold at the dealership
- Communicate between the lender and the customer the terms and agreements offered
- Sell financial products, such as extended warranties, life/disability insurance coverage, and GAP to the customers purchasing from the dealership
- Process titling documentation for all products sold in order for the customer to title and/or license their purchase
Sales Consultant-Finance Manager
Saturn Pontiac Cadillac Hummer
06.1999 - 04.2005
- Top 10% seller for dealership
- Provide exceptional customer service in assisting people with their automotive needs
- The ongoing mission: to ensure that every customer is completely satisfied with the entire purchase process
- Review current inventory and update management with ideas for future inventory decisions
- Met or exceeded customer satisfaction index goals each month
- Reviewed sales skills in order to exceed the customer’s expectations
- Participated in many task groups to assess customer satisfaction index, measuring the level of service we provide to our many customers
- Consistently over 97% individually for customer satisfaction scores
- Responsible for assisting customers with financial products including car loans, extended service plans, and life/disability insurance coverage
New Accounts Sales Supervisor
BankFirst
09.1998 - 04.1999
- Managed staff of 25-75 phone center representatives whose primary responsibility was to sell credit cards to solicited customers
- Regularly exceeded department goals for credit card sales
- Provided input to department managers on processes and trends determined by monitored calls
- Met with staff weekly on a one on one basis to go over their progress and assist with areas/skills they needed help in
- Communicated training updates and corrective action plans when necessary
- Restructured quality monitoring in order to reach service accuracy standards
Client Account Manager
Citibank South Dakota
06.1995 - 09.1998
- Responsible for managing corporate credit card accounts of 10 Fortune 500 companies, including Coca-Cola, Delta Airlines, and Halliburton Energy
- Sold clients on new technology to access reports for their cardholders
- Worked directly with Program Administrators for each company in resolving issues such as payment problems, billing disputes, report options, cost reports, and financial projections
- Traveled to client facilities to implement major changes and customization to holding accounts when necessary
- Worked closely with Citibank programming and technology specialists to ensure fast and accurate reports and programs were available to the clients for prompt accessibility
Retention Sales Representative
Citibank South Dakota
09.1993 - 06.1995
- Retained customers by selling products/services on their credit card account
- Added or changed services to keep their business
- Top 5% seller for department
- Service Excellence Award and Employee of the Quarter
- Supervised the control desk, where phone representatives called to verify procedural information and transfer customer’s calls when the need arose
Education
Bachelor of Arts -
Northwestern College
Orange City, IA05.1993
Diploma -
Sibley-Ocheyedan Schools
Sibley, IA05.1988
Skills
- Credit experience
- Customer service
- Automotive sales
- Finance
- Management
- Multi-tasking
- Customer interaction
- Cold calling
Awards
- Employee of the Month, Citibank
- Hero of the Month, Vern Eide Motorcars
Timeline
Finance Manager-Sales Manager
Vern Eide Motorcars
05.2014 - Current
Internet Sales-Asst Finance Manager
Vern Eide Motorcars
06.2009 - 05.2014
Sales Consultant
Billion Automotive
11.2007 - 06.2009
Finance Manager
MidAmerica Motoplex
04.2005 - 04.2006
Sales Consultant-Finance Manager
Saturn Pontiac Cadillac Hummer
06.1999 - 04.2005
New Accounts Sales Supervisor
BankFirst
09.1998 - 04.1999
Client Account Manager
Citibank South Dakota
06.1995 - 09.1998
Retention Sales Representative
Citibank South Dakota
09.1993 - 06.1995
Bachelor of Arts -
Northwestern College
Diploma -
Sibley-Ocheyedan Schools
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