CURT JOHNSON
Belle Chasse,LA
Summary
Dedicated insurance and law enforcement specialist with a proven track record in strategic planning and operations management. Skilled in facilitating communication among stakeholders, improving process efficiency, and enhancing client experiences through effective case management. Volunteered to attend numerous voluntary state and state funded training opportunities to go along with all sate mandatory trainings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance/Bailbonds Agent
#1 BailBonds
Gretna, LA
11.2024 - 12.2025
- Managed case evaluations to determine bail amounts and conditions for clients.
- Facilitated communication between clients, courts, and law enforcement agencies effectively.
- Provided guidance on legal processes and requirements to clients seeking bail assistance.
- Developed and maintained relationships with local attorneys to improve referral processes.
- Streamlined documentation processes to enhance efficiency in case management workflows.
- Led initiatives to reduce turnaround time for bail processing, improving client satisfaction rates.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Coordinated with cross-functional teams to ensure seamless service delivery.
Law Enforcement Specialist
Plaquemines Parish Sheriff's Office
Plaquemines, LA
01.2003 - 08.2024
- Conducted investigations to gather evidence and support case development.
- Collaborated with law enforcement agencies to enhance community safety initiatives.
- Analyzed crime trends to inform strategic planning and resource allocation.
- Supervised operations during critical incidents, ensuring effective response strategies were executed.
- Mentored junior officers, promoting professional development and adherence to best practices.
- Evaluated operational procedures, recommending enhancements for increased efficiency and effectiveness.
Education
High School Diploma -
Belle Chasse High School
Belle Chasse, LANo Degree - Law Enforcement
Slidell Police Academy
Slidell, LA04-2003
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Performance management
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Emergency response
- Expectation setting
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Trend analysis
- Networking strategies
- Cross-functional team management
- Financial records oversight
- Teamwork and collaboration
Accomplishments
- Documented and resolved criminal complaints which led to solved crime
- Collaborated with team of 8 in the development of hundreds of criminal investigations.
- Achieved successful results that led to arrests and convictions through effectively helping with narcotics inestigations.
Certification
- Licensed - Bail Bondsman for one year
- Bounty Hunting Training - For three months
- Certified Insurance agent, #1 Bail Bonds - One year
Multiple supervisor and government issued accommodations.
I received several high performance accomodations in the area of driving under the influence and narcotics arrests.
I received one for follow up investigation that solved an armed robbery.
I received several for assisting other jurisdictions that were ravaged by natural disasters.
Timeline
Insurance/Bailbonds Agent
#1 BailBonds
11.2024 - 12.2025
Law Enforcement Specialist
Plaquemines Parish Sheriff's Office
01.2003 - 08.2024
High School Diploma -
Belle Chasse High School
No Degree - Law Enforcement
Slidell Police Academy