Curtia Kilgore
Augusta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative – Operations
TSI
06.2025 - Current
- Assists borrowers with managing and comprehending student loans by providing guidance on available options.
- 32 hours / week Remote
Advisor II
Concentrix
03.2025 - 04.2025
- Customer Service
- Customer Support
- TurboTax Tax Preparation Assistant
- High Call volume
- Technical Support
- Seasonal – 40hrs / week Remote
Rx Sales Associate
Walmart Pharmacy
03.2023 - 12.2023
- Answering patient questions.
- Delivers patient medications
- Assistant to the pharmacist and pharmacy technicians.
- 39 hours/week
Sortation and Fulfillment Associate
Amazon AGS
Augusta, Georgia
04.2022 - 02.2023
- Fulfilling vendor shipments of 200 to 2000 units.
- Overseeing and processing the shipping of orders, also managing, retrieving, and organizing stock.
- Solving and troubleshooting shipping issues.
- Troubleshooting and correcting processing issues.
- Utilizing the computer software to fulfill orders.
- Ensuring shipments are fulfilled according to shipping requirements.
- 38 hours/week
Sales Associate - Flight Crew Member
Defy
Augusta, Georgia
02.2018 - 01.2020
- Operated a cash register and POS.
- Provided efficient service to a high traffic of customers.
- Ensured cleanliness and safety of all customers within the facility.
- Hosted events of 50-400 patrons.
- Stocked customer merchandise.
- Interacted with guests and provided customer service.
- 39 hours/week
- Supervisor – Gordon Carver
- Contact - 706-510-0010
Student Intern
Augusta Women’s Health and Wellness Center
Augusta, Georgia
04.2015 - 08.2018
- Assisted the physician in attending to patients.
- Assisted office personnel by faxing, printing, answering phone calls, and organizing.
- Ensured patients have all required documents completed to see the physician.
- Attended patient rooms to ensure medical grade cleanliness is upheld.
- 35 hrs/week
- Supervisor- Dr. Donna Adams-Pickett
- Contact - 706-228-6060
Education
Bachelor of Science - Information Technology
University of Phoenix
03-2026
Associate of arts - Information Technology
University of Phoenix
09-2023
Bachelor of Science - Integrated Health Science
Kennesaw State University
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John F. Davidson Fine Arts Magnet School
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Richmond County Technical Career Magnet School
01-2018
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Augusta Technical College
01-2018
Timeline
Customer Service Representative – Operations
TSI
06.2025 - Current
Advisor II
Concentrix
03.2025 - 04.2025
Rx Sales Associate
Walmart Pharmacy
03.2023 - 12.2023
Sortation and Fulfillment Associate
Amazon AGS
04.2022 - 02.2023
Sales Associate - Flight Crew Member
Defy
02.2018 - 01.2020
Student Intern
Augusta Women’s Health and Wellness Center
04.2015 - 08.2018
Associate of arts - Information Technology
University of Phoenix
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John F. Davidson Fine Arts Magnet School
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Richmond County Technical Career Magnet School
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Augusta Technical College
Bachelor of Science - Information Technology
University of Phoenix
Bachelor of Science - Integrated Health Science
Kennesaw State University