Curtis Bishop

Responsible for

• In charge of managing service operations to enhance customer satisfaction.
• Coordinated and assigned help desk ticket requests from the customers to technicians or vendors and then followed up to ensure work was completed and up to our standards of quality.
• Met with existing customers and potential new customers to discuss any service needs and offer available solutions. This included reviewing building plans and blueprints of purposed projects.
• Hired, trained and supervised team of 6-8 service staff members to meet business goals.
• Resolved customer complaints professionally, turning potentially negative experiences into positive outcomes.
• Led and participated in training sessions to improve knowledge of service protocols and tools. Technologies are changing constantly and having a team ready for those changes was definitely paramount in telecommunications and networking world.
• Gained familiarity with company service standards and operational tools. This included service work order management software and technician daily report tools. ( I.E. materials, and amount of time used to complete projects.) This insured profit margin goals for bid work or time and material service orders.
• I strove and encouraged all technicians, including myself, to continually improve, encouraging staff to suggest and implement process enhancements.
• Ensured compliance with industry regulations (OSHA,FCC,ANSI/TIA 568,NEC) by staying current on relevant updates and adjusting company policies accordingly.
• Collaborated with vendors for purchasing of equipment and materials needed for completion of the plans and scope of work.