Curtis Brogdon
Hesperia,CA
Summary
At Servpro of Chino/Chino Hills, I spearheaded the Commercial Division, enhancing business growth through strategic planning and robust project management. My leadership fostered strong client relations and team collaboration, significantly improving operational efficiency and profit margins. Expert in budget management and adept at building meaningful relationships, I ensured the successful delivery of projects, maintaining high customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Commercial Division
Servpro Chino/Chino Hills
Chino Hills, CA
02.2022 - Current
- Partnered with staff to create professional development plans to support personal and business growth.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Negotiated agreements with external partners such as contractors or consultants.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed national accounts with franchise partners across the U.S. Ensure the commercial team is providing daily updates to clients and stakeholders. Perform job walks and scopes with clients to provide estimated costs for projects.
- Complete and send invoices to clients upon job completions, and follow up with clients to ensure collections on commercial projects.
- Project management of small, medium, and large projects to ensure timelines are met, and customer satisfaction. (Both mitigation and construction.)
Operations Manager
Servpro Chino/Chino Hills
Chino Hills, CA
02.2018 - 02.2022
- Created detailed reports on the performance of individual departments within operations.
- Measured and reviewed performance via KPIs and metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Developed and implemented operational procedures to ensure quality standards are met.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Production Manager/Project Estimator
Servpro Chino/Chino Hills
Chino Hills, CA
02.2014 - 02.2018
- Assigned tasks to crew members each day.
- Resolved conflicts among personnel within the department when necessary.
- Facilitated conflict resolution with customers and insurance adjusters.
- Developed strong connections with insurance adjusters.
- Estimated all projects (mitigation fire and water, pack out/in, board up's
- Coordinated all emergency dispatches beyond regular hours.
- Knowledgeable with Xactimate
Production Tech/Crew Chief
Servpro of Chino/Chino Hills
Chino, CA
10.2008 - 02.2014
- Evaluated water damage and documented findings in reports.
- Executed all demolition and equipment setup tasks with precision.
- Monitored project progress from initiation to completion, ensuring quality standards.
- Prepared and submitted the necessary documentation for estimates and final uploads.
- Collaborated with homeowners & insurance adjusters to complete projects.
Aircraft Refueler
United States Navy
San Diego, CA
04.2006 - 10.2008
- Utilized various types of hand tools such as wrenches, clamps, cutters, when performing maintenance tasks on fueling equipment.
- Planned work procedures using charts, technical manuals and experience.
- Prepared fuel samples to check overall fuel quality.
- Trained new personnel in the use of fueling equipment, safety protocols, and related procedures.
- Performed daily inspections of fueling equipment and reported any discrepancies to supervisor.
- Operated in SCAT team capacity during 8-hour shifts to uphold security standards for naval deployments.
Education
High School Diploma -
Chino Hills High School
Chino Hills, CA07-2005
Skills
- Project coordination
- Operations management
- Budget management
- Business development
- Relationship building
- Client relations
- Team building
- Crew collaboration
- Strategic planning
- Team management
- Conflict resolution
- Decision-making
- Industry knowledge
- Project management
- Problem-solving
- Vendor relationship management
- Staff management
Certification
- IICRC - WTR, ASD, Applied Microbial Remediation, Commercial Drying
- Asbestos supervisor - 40 hr
- ICRA construction 1
Timeline
Director of Commercial Division
Servpro Chino/Chino Hills
02.2022 - Current
Operations Manager
Servpro Chino/Chino Hills
02.2018 - 02.2022
Production Manager/Project Estimator
Servpro Chino/Chino Hills
02.2014 - 02.2018
Production Tech/Crew Chief
Servpro of Chino/Chino Hills
10.2008 - 02.2014
Aircraft Refueler
United States Navy
04.2006 - 10.2008
High School Diploma -
Chino Hills High School
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