Curtis Corbett
Portsmouth,VA
Summary
Experienceed operations manager and sales professional with strong expertise in customer service, sales, and business administration. Skilled in managing teams, driving revenue, and ensuring seamless client onboarding and enrollment across diverse industries.
Overview
13
13
years of professional experience
Work History
Tech Support
IBEX Global Service Medicaid
12.2024 - Current
- Guided Medicaid and Medicare members through coverage, eligibility, and enrollment processes.
- Assisted members in selecting providers and scheduling appointments.
- Supported dental offices with claims processing and eligibility inquiries.
- Ensured compliance with HIPAA regulations and maintained accurate documentation.
- Provided remote technical support to customers facing software or hardware issues.
- Applied de-escalation techniques to manage challenging customer interactions effectively.
- Resolved user inquiries related to computer software or hardware operations.
Owner / Property Manager / Scheduler
Corbett & Crew Home Improvement
Portsmouth, VA
11.2020 - Current
- Managed property operations including rent collection, budgeting, and vendor coordination.
- Scheduled maintenance and communicated project terms to support client onboarding and enrollment.
- Drafted contracts and ensured clear communication.
- Supervised subcontractor performance and converted leads into revenue.
Sales Representative – Vacation Ownership
Wyndham Vacation Ownership
Williamsburg, VA
04.2023 - 12.2024
- Sold high-value ownership packages and guided clients through the full enrollment process.
- Delivered customized presentations and resolved concerns.
- Achieved high enrollment conversion rates.
- Coordinated with marketing and hospitality teams.
Large Format Sales Representative
Pepsi
Newport News, VA
05.2018 - 09.2022
- Managed inventory and route planning.
- Delivered exceptional customer service and trained merchandisers.
Assistant Manager
Burger King
Suffolk, VA
09.2017 - 05.2018
- Supervised daily operations and ensured food safety compliance.
- Conducted inventory management and staff scheduling.
- Trained team members and supported employee onboarding.
Restaurant General Manager
Pizza Hut
Newport News, VA
10.2012 - 02.2017
- Directed restaurant operations and maintained high-quality standards.
- Managed hiring, training, and onboarding.
- Supervised labor costs, scheduling, and customer satisfaction initiatives.
Education
High School Diploma -
I.C. Norcom High School
Portsmouth, VASkills
- Customer Enrollment & Onboarding
- Sales & Revenue Growth
- Team Leadership & Training
- Property & Operations Management
- Contract Negotiation
- Client Relationship Management
- Microsoft Office Suite & Mac OS
- Sales conversion
- Conflict resolution
- Technical support
- Compliance management
- Problem solving
- Effective communication
Certifications And Technical Skills
- CDL A permit
- Merchant Mariner Credential
- TWIC Card
- Microsoft Office & Mac OS
- Flooring, cabinetry, carpentry, and property assessment
Timeline
Tech Support
IBEX Global Service Medicaid
12.2024 - Current
Sales Representative – Vacation Ownership
Wyndham Vacation Ownership
04.2023 - 12.2024
Owner / Property Manager / Scheduler
Corbett & Crew Home Improvement
11.2020 - Current
Large Format Sales Representative
Pepsi
05.2018 - 09.2022
Assistant Manager
Burger King
09.2017 - 05.2018
Restaurant General Manager
Pizza Hut
10.2012 - 02.2017
High School Diploma -
I.C. Norcom High School