Genesis Massey
Hermitage,TN
Summary
To Whom It May Concern, As my resume indicates, I am self-motivated with over 4 years of healthcare. Included is my resume for Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Tech Support
Asurion Insurance
09.2018 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded promptly to incoming sales leads and requests for technical support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
CNA in Training
Bethany Rehabilitation & Health Care Center
03.2018 - 08.2018
- Provided basic wound care to optimize recovery and limit infection risks.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Provided customized care according to individual health plan.
Caregiver
Visiting Angles
09.2017 - 03.2018
- Scheduled daily and weekly care hours for client caseload.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Assisted patients with self-administered medications.
Caregiver
Caring For You Staffing
02.2015 - 12.2016
- Scheduled daily and weekly care hours for client caseload.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Assisted patients with self-administered medications.
Education
Bachelors of Healthcare Management - Healthcare
South University
Savannah, GASkills
- Customer Service Expertise
- Adobe Flash
- Desktop Support
- Customer Support Needs Assessment
- Business Development
- Staff Training
- Customer Communication and Empathy
Timeline
Tech Support
Asurion Insurance
09.2018 - Current
CNA in Training
Bethany Rehabilitation & Health Care Center
03.2018 - 08.2018
Caregiver
Visiting Angles
09.2017 - 03.2018
Caregiver
Caring For You Staffing
02.2015 - 12.2016
Bachelors of Healthcare Management - Healthcare
South University
Similar Profiles
John Allen BononJohn Allen Bonon
Customer Sales and Service Expert at Asurion InsuranceCustomer Sales and Service Expert at Asurion Insurance
Tavian TealTavian Teal
Technical Support Associate at Asurion InsuranceTechnical Support Associate at Asurion Insurance
Bribeska MotaBribeska Mota
Claims Adjuster at Asurion Insurance ServicesClaims Adjuster at Asurion Insurance Services