Curtis Crawford
Stockton,CA
Summary
Experienced Field Service Technician with a strong background in network construction, troubleshooting, and customer service. Proficient in fiber splicing, resolving Ethernet network issues, and performing rack and stack work. Demonstrated ability to collaborate with team members and prioritize customer satisfaction.
Overview
1
1
Certification
Work History
Field Service Technician
Iaapps
- Implemented upgrades, tested configurations, and performed preventative maintenance on equipment
- Installed and configured software/hardware products
- Provided customer training and resolved issues.
Field Service Technician
TEKsystems
- Deployed iPad devices across Conagra Foods
- Conducted installation, maintenance, and repairs for over 120 iOS devices
- Ensured client satisfaction and collaborated with team members.
Volunteer Technical Support Lead
Tri-city Church
- Developed user-friendly interfaces and enhanced older websites
- Met with customers to define goals and design approaches.
Inventory Management Specialist
Foster Poultry Farms
- Re-implemented inventory labeling and staging system
- Resolved quality hold issues and conducted daily inventory counts.
Amazon Fulfillment Associate/Delivery Station Associate
Amazon
- Improved process integration and flow on production lines
- Unloaded trucks, inducted inventory, and prepared orders for delivery.
Education
Associate in Science (AS) Program in Information Technology with a concentration in Cyber Security -
San Joaquin Valley College-Visalia
Certification Program in Information Technology Intro to Cybersecurity -
California State University-Long Beach
Skills
- Network Construction
- Fiber Splicing
- Troubleshooting Ethernet Networks
- Rack and Stack Work
- Customer Service
- Microsoft Office
- Record Keeping
- Time Management
- Software Troubleshooting
- Active Directory
- Operating Systems
- Problem Solving
- System Administration
- IOS
- Machine Operation
- Field Repairs
- Troubleshooting and repair
Certification
- Technical Support — Proficient
- Basic Computer Skills — Proficient
- Mechanical Knowledge — Proficient
- Customer Service — Proficient
Awards
Certification of Appreciation, 07/01/21, Emergency Medical Services Authority State of California Merced County DHV Unit in recognition of exemplary service during the Covid-19 pandemic.
Timeline
Field Service Technician
Iaapps
Field Service Technician
TEKsystems
Volunteer Technical Support Lead
Tri-city Church
Inventory Management Specialist
Foster Poultry Farms
Amazon Fulfillment Associate/Delivery Station Associate
Amazon
Associate in Science (AS) Program in Information Technology with a concentration in Cyber Security -
San Joaquin Valley College-Visalia
Certification Program in Information Technology Intro to Cybersecurity -
California State University-Long Beach
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