Curtis Grace
Stone Mountain,GA
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Two Men and a Truck
07.2008 - 11.2021
- Successfully managed the activities of 25 team members in multiple locations
- Created training manuals targeted at resolving even the most difficult customer issues
- Managed the daily activities of customer service support team
- Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes
- Balanced and handled expense accounts for each trip
- Processed shipment documents neatly and efficiently for each load
- Scheduled meetings monthly for staff
- Audited all franchises in the company
- Conducted daily DOT pre-trip inspections
- Retained valid proof of insurance and registration in vehicles at all times
- Operated 26 ft box truck daily.
Head Mover\ Driver
Two Men and a Truck
01.2006 - 07.2008
- Obtained and maintained proper delivery authorization and pickup documentation
- Balanced and handled expense accounts for each trip
- Maintained records required for compliance with state and federal regulations
- Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation
- Loaded and unloaded trailers with mechanical freight handling equipment
- Operated 26 ft box truck daily.
Education
Bachelors of Buisness -
Fort Valley State University
05.2004
Advanced Academic Diploma -
Towers High School
05.2000
Skills
- Operations Management
- Quick Learner
- DOT regulations
- Defensive Driving
- Team Management
- Customer-orientated
- Client focused
- Meticulous attention to detail
- Incidents Management
- Customer Service
- Inventory Management
- Workflow Optimization
- Logistics Oversight
- P&L Management
- Labor Relations
- Production
- Sales Background
- Operational Efficiency
- Staff Management
Accomplishments
Two Men and a truck cooperate shop of the year 2015
Awards
- Howard Hughes Science
- Dekalb County all-second team Basketball Player
Timeline
Operations Manager
Two Men and a Truck
07.2008 - 11.2021
Head Mover\ Driver
Two Men and a Truck
01.2006 - 07.2008
Bachelors of Buisness -
Fort Valley State University
Advanced Academic Diploma -
Towers High School
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