Curtis Hamm
El Paso,Texas
Summary
Hardworking and dedicated professional with experience as an Outside Property Claims Adjuster and field training mentor. Some of my qualities include strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised, always willing to learn and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Property Claims Adjuster/ Field Mentor
Allstate Insurance Co
El Paso, TX
03.2023 - 12.2024
- Provide exceptional customer service to policy holders by communicating information and actively listening to concerns.
- Efficiently manage and organize assigned claims for prompt settlement resolution.
- Thoroughly research and assess claims in determining coverages.
- Conduct detailed property inspections collecting all necessary evidence to support claim resolution.
- Generate detailed estimates consisting of appropriate line items and sketches utilizing Xactimate.
- Conduct claim settlement calls and make necessary payments.
- Operate as a filed mentor to adjuster trainees showing proper claim management as well as how to conduct property inspections.
Owner/Manager
CBH Logistics LLC
El Paso, TX
10.2021 - Current
- Manage and operate logistics company, effectively providing transportation service to clients in need.
- Organized client contracts, records and reports to strengthen traceability.
- Maintained knowledge of company services to promptly resolve complaints and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
Police Detective
Prince George's County Police Department
Landover, MD
11.2012 - 10.2021
- Promptly addressed all assigned cases and provided open line of communication to victims and witnesses.
- Interviewed victims and witnesses for information verification and corroboration.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Maintained organized records of all information and material pertinent to open investigations.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Reported results of investigations with written observations and photographs, and produced final reports.
Military Police
Unites States Army National Guard
Baltimore, MD
09.2011 - 09.2018
- Led squad of fellow soldiers while deployed on combat tour in Afghanistan.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
- Created document filing system, organizing mission-critical documents within SCIF facility.
Education
High School Diploma -
Atholton High School
Columbia, MD05.2007
Some College (No Degree) - Cardiovascular Technology
Howard Community College
Columbia, MDSkills
- Decision-making
- Active listening
- Communication
- Customer service
- Planning & organizing
- Multitasking
- Organizational skills
- Reliable & trustworthy
- Proficient in using Xactimate
- Computer skills
- Data management
- Rules of evidence
- Report writing
- Research abilities
- Deadline and results-oriented
Licenses and Certifications
- Texas All-Lines Adjuster License (License # 2962668)
- Maintain licenses in the following states; Florida, Oklahoma, Wyoming, West Virginia, Rhode Island, South Carolina, Connecticut, Delaware, New Mexico, Nee Hampshire, Louisiana, Kentucky, Vermont, North Carolina, Georgia.
- Xactimate certification
Timeline
Property Claims Adjuster/ Field Mentor
Allstate Insurance Co
03.2023 - 12.2024
Owner/Manager
CBH Logistics LLC
10.2021 - Current
Police Detective
Prince George's County Police Department
11.2012 - 10.2021
Military Police
Unites States Army National Guard
09.2011 - 09.2018
High School Diploma -
Atholton High School
Some College (No Degree) - Cardiovascular Technology
Howard Community College