Curtis Hancock
Surprise,AZ
Summary
Recognized Leader, Data Analyst, Product Manager, Account Manager, and Project Manager with expertise in people and client relationship management and high attention to detail. Experienced in supply chain analytics and trained in APICS, Six Sigma, data analytics in Tableau and Power BI. I love to work with people, this is the most important.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Card Services Analyst
Western Alliance Bank
Phoenix, AZ
08.2024 - Current
- Coordinated with cross-functional teams to develop strategies for the successful automation of processes.
- Created detailed Tableau and Power BI reports, outlining key performance metrics related to operational projects.
- Monitored operational activities to identify areas of potential risk exposure.
- Developed and implemented risk management policies, procedures, and processes.
- Product Support, Project Management, Data Science
Operations Analyst-Bank Wires
Silicon Valley Bank
Salt Lake City, UT
01.2017 - 07.2022
- Analyzed, processed, and audited wire transfers.
- Prepared detailed financial reports.
- Conducted data analysis to identify discrepancies
- Project management, process improvement.
Operations Analyst
Silicon Valley Bank
Salt Lake City, UT
10.2013 - 01.2017
- Team lead in developing and maintaining relationships with key accounts.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Performed complex account reconciliations
Supply Chain Specialist
Boart Longyear
Salt Lake City, UT
10.2009 - 06.2013
- Planned with suppliers and warehouse managers to ensure on-time delivery of drilling equipment for warehouses in South Africa, Brazil, Chile, Columbia, and Peru regions
Account Manager
GE Coporate Payment Services /American Express
Salt Lake City, Utah
05.1999 - 10.2009
- Team trainer
- Project Manager for virtual payment program.
- Account Manager
- Product Manager for Visa Rewards
- Implementation Manager
- Six Sigma Green Belt
Education
Bachelor of Science - Business Management
University of Phoenix
Salt Lake City, UT05-2004
Skills
- Relationship Management
- Documentation and reporting
- Report Preparation
- Workflow Analysis
- Fluent in Spanish
- Green Belt, Six Sigma process improvement
- Audit Support
- Regulatory Compliance
- Power BI dashboards
- Tableau, Power BI, SQL, and Data Mining
Accomplishments
- GE Imagination Award winner 2004
- Identified internal fraud via data analysis
Certification
- Green Belt Six Sigma
- APICS Supply Chain Management
Languages
Spanish
Professional
Timeline
Senior Card Services Analyst
Western Alliance Bank
08.2024 - Current
Operations Analyst-Bank Wires
Silicon Valley Bank
01.2017 - 07.2022
Operations Analyst
Silicon Valley Bank
10.2013 - 01.2017
Supply Chain Specialist
Boart Longyear
10.2009 - 06.2013
Account Manager
GE Coporate Payment Services /American Express
05.1999 - 10.2009
- Green Belt Six Sigma
- APICS Supply Chain Management
Bachelor of Science - Business Management
University of Phoenix
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