Michael Gilmore
Waldorf
Summary
Dynamic professional with extensive experience in personnel security and customer service at Semper Serve, LLC. Demonstrated expertise in logistics coordination and relationship management, ensuring compliance with Department of State regulations. Skilled in problem-solving and maintaining organized records, contributing to an efficient office environment and improved client satisfaction.
Overview
16
16
years of professional experience
Work History
SUPPL TECHNICIAN/Business Card/Customer Services Specialist
Semper Serve, LLC
Arnold
11.2022 - Current
- Company Overview: Contracted to Bureau of Diplomatic Security - State Department
- Assist in receiving and inspecting incoming shipments.
- Assist with preparing and keeping records of inventory receive.
- Communicate with delivery personnel, laborers, and all levels of officers within the department.
- Greet and welcome visitors and guests in a professional and friendly way.
- Oversee and maintain the GPS business cards inbox to guarantee timely delivery of customers business card and handle order processing.
- Support my coworkers in maintaining a seamless and productive office environment.
- Enter customer items details into the EPMS GPS database.
- Assist with administrative task such as filing, typing, and scanning.
- Respond to emails regarding job-related complaints or issues within the office.
- Provide support to customers regarding billing inquires, payments and account management.
- Coordinate with different bureaus and offices within the Department of State to facilitate business card request and approvals.
- Confirm that business card ordering and usage comply with Department of State regulations, such as those outlined in the Foreign Affairs Manual.
- Ensure business card adhere to specified formats and content standards, including any required official seals or logos.
- Contracted to Bureau of Diplomatic Security - State Department
SECURITY SYSTEMS ADMINISTRATOR II
Olgoonik Global Security, LLC
Annandale
05.2013 - 11.2022
- Company Overview: Contracted to Bureau of Diplomatic Security - State Department
- Took photos of employees and/or contractors for the purpose of issuing new and/or replacement building badge requests.
- Fingerprinted new federal and/or contractor applicants who are under consideration for employment with the Department of State.
- Fingerprinted employees/contractors for the initiation of initial and/or re-investigations for the Personnel Security Division.
- Took photos of employees and/or contractors for the purpose of passport and/or visa requests.
- Verified security clearances in the Personnel Security Database prior to issuing building badges. If the security clearance in the database does not meet the requirements of the request, I directed the individual to the Personnel Security office for assistance.
- Updated and maintained employee, applicant and contractor information/investigation history in multiple data basis to include but not limited to CMS, VSCTS and AUTHENTEX.
- Verified all building badges have the appropriate start and expiration dates, clearance level code, and reflect that they are either a federal or contractor employee.
- Assisted the Access Control Office with the issuance of building badges for VIP personnel (Foreign Service Nationals and Ambassadors) when their employees are on leave, vacation, and/or out of the office;
- Established and maintained excellent Customer Service.
- Contracted to Bureau of Diplomatic Security - State Department
SECURITY SYSTEMS ADMINISTRATOR II
Alutiiq Business Services, LLC
Anchorage
02.2018 - 10.2019
- Company Overview: Contracted to Bureau of Diplomatic Security - State Department
- Took photos of employees and/or contractors for the purpose of issuing new and/or replacement building badge requests.
- Fingerprinted new federal and/or contractor applicants who are under consideration for employment with the Department of State.
- Fingerprinted employees/contractors for the initiation of initial and/or re-investigations for the Personnel Security Division.
- Took photos of employees and/or contractors for the purpose of passport and/or visa requests.
- Verified security clearances in the Personnel Security Database prior to issuing building badges. If the security clearance in the database does not meet the requirements of the request, I directed the individual to the Personnel Security office for assistance.
- Updated and maintained employee, applicant and contractor information/investigation history in multiple data basis to include but not limited to CMS, VSCTS and AUTHENTEX.
- Verified all building badges have the appropriate start and expiration dates, clearance level code, and reflect that they are either a federal or contractor employee.
- Assisted the Access Control Office with the issuance of building badges for VIP personnel (Foreign Service Nationals and Ambassadors) when their employees are on leave, vacation, and/or out of the office;
- Established and maintained excellent Customer Service.
- Contracted to Bureau of Diplomatic Security - State Department
PERSONNEL SECURITY ASSISTANT
ManTech International Corporation
Herndon
11.2012 - 05.2013
- Company Overview: to U.S. Department of Justice
- Created, maintained, updated, retrieved, scanned, and closed-out Personnel Security Files in accordance with DOJ and OPM requirements.
- Updated and maintained applicant information and investigation history in multiple databases such as e-QIP, PIPS, J-STARS.
- Logged, tracked, transferred, and assigned case files to personnel security specialists and various individuals/locations in accordance with appropriate file transfer procedures.
- Managed the distribution for all Contractor Waiver Packages.
- Logged and maintained SAUSA cases on database.
- Scanned Tax Check Waivers into J-STARS matching them up with SAUSA cases.
- Tracked and reported daily and weekly individual production.
- Maintained the personnel security file room.
- Reviewed documents for completeness and accuracy in accordance with DOJ and OPM requirements and requested additional documentation as needed.
- Processed incoming and outgoing mail.
- Responded to applicant requests and inquiries; and
- Other related duties as assigned.
- To U.S. Department of Justice
PERSONNEL SECURITY ASSISTANT
Alutiiq Business Services, LLC
Anchorage
12.2009 - 09.2010
- Company Overview: Contracted to National Institute of Health
- Created, maintained, updated, retrieved, scanned, and closed-out Personnel Security Files in accordance with NIH and OPM requirements.
- Updated and maintained applicant information and investigation history in multiple databases such as e-QIP, PIPS, File Maker Pro, BITS, JPAS, and NED.
- Collected and maintained applicant signature forms, background investigation data, and other related documentation.
- Reviewed documents for completeness and accuracy in accordance with NIH and OPM requirements and requested additional documentation as needed.
- Logged, tracked, transferred, and assigned case files to personnel security specialists and various individuals/locations in accordance with appropriate file transfer procedures.
- Responded to applicant requests and inquiries.
- Assisted with the initiation of required preliminary security checks and background investigations.
- Processed incoming and outgoing mail.
- Tracked and reported daily and weekly individual production.
- Assisted other teams as needed; and
- Maintained the personnel security file room.
- Contracted to National Institute of Health
Education
High School Diploma -
Westlake High School
Waldorf, MD06-2009
Skills
- Document preparation
- Relationship management
- Logistics coordination
- Physical labor
- Problem solving
- Communication skills
- Customer service
- Multitasking and organization
- Client interaction
- Critical thinking
- Personal security
Accomplishments
● Introduction to DOD Personnel Security Adjudications Course 2/12/13 – Department of Defense
● Cyber Security Awareness Course Training - Department of State
- Annual Counterintelligence and Insider Threat Awareness Training - Department of State
- Records Management For Everyone Training - Department of State
- Mandatory Training for Classifiers and Users of National Security Information - Department of State
Timeline
SUPPL TECHNICIAN/Business Card/Customer Services Specialist
Semper Serve, LLC
11.2022 - Current
SECURITY SYSTEMS ADMINISTRATOR II
Alutiiq Business Services, LLC
02.2018 - 10.2019
SECURITY SYSTEMS ADMINISTRATOR II
Olgoonik Global Security, LLC
05.2013 - 11.2022
PERSONNEL SECURITY ASSISTANT
ManTech International Corporation
11.2012 - 05.2013
PERSONNEL SECURITY ASSISTANT
Alutiiq Business Services, LLC
12.2009 - 09.2010
High School Diploma -
Westlake High School
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