Bilingual English-Spanish professional with extensive experience in executive and administrative assistance, legal and medical interpretation, case management, and human services. Combines strong client advocacy, cross-cultural communication, confidential documentation, needs assessment, and professional relationship-building skills developed across corporate, government, nonprofit, judicial, and healthcare environments. Recognized for adaptability, resourcefulness, sound judgment, and the ability to guide people through complex processes with professionalism and care.
Work History
Business Services Representative (BSR)
5 Months
Central States SER - Jobs for Progress, Inc. | 04.2026 - Current
Conduct individualized employment assessments to identify work history, transferable skills, goals, barriers, work restrictions, and readiness; translate findings into realistic job-search and employer-referral strategies.
Prepare participants for employment through ATS-aligned resumes, cover letters, applications, interview coaching, individualized job-search plans, job leads, and employer-informed guidance.
Facilitate Career Foundations, Job Readiness/Application Session, Digital Literacy/North Star, and Job Club workshops; develop agendas, handouts, facilitator scripts, interview tools, and practical employment-readiness exercises.
Developed employer relationships through outreach, hiring events, networking, and onsite visits; screened and matched candidates, coordinated referrals, and promoted OJT/work-based learning.
Maintained records of participant services, employer contacts, referrals, placements, and retention activity, generating 11 new placements in July-August 2026, with starting wages reaching $23.00/hour.
Disaster Case Manager
1 Year 8 Months
Catholic Charities Hawaii | 11.2023 - 07.2025
Assessed disaster survivors' immediate and long-term needs, coordinated multi-agency services and community referrals, maintained confidential case records, and resolved barriers affecting recovery.
Provided client advocacy, resource coordination, and problem solving in a high-responsibility disaster-recovery environment.
Tier 2 Court Interpreter - Spanish
8 Years 8 Months
State of Hawaii Judiciary | 03.2015 - 11.2023
Provided real-time and simultaneous interpretation in criminal, civil, and family-law proceedings, handling sensitive legal information with accuracy, impartiality, and confidentiality.
Video Remote Medical Interpreter
11 Months
AMN Healthcare | 04.2023 - 03.2024
Provided accurate English-Spanish interpretation between patients and healthcare professionals while maintaining confidentiality, neutrality, cultural sensitivity, and professional medical-interpreting standards.
Video Remote Interpreter - Spanish
11 Months
TransPerfect Translations International | 08.2021 - 07.2022
Delivered consecutive English-Spanish interpretation across medical, legal, and customer-service settings while preserving meaning, tone, intent, confidentiality, and impartiality.
Hispanic Program Specialist
2 Years 10 Months
Maui Economic Opportunity | 02.2015 - 12.2017
Assessed program eligibility, assisted clients with applications and service access, provided referrals and interpretation/translation, and supported community-program activities.
Eligibility Technician I
Riverside County Department of Social Services | 01.2006undefined
Eligibility Worker I / Office Assistant Supervisor I
1 Year
El Dorado County Department of Social Services | 01.2004 - 01.2005
Administrative Assistant
1 Year
Associated Mortgage Center | 01.2003 - 01.2004
Team Assistant
1 Year
World Bank Group | 01.2001 - 01.2002
Executive Assistant to Managing Director
2 Years
Sony Music Entertainment Colombia | 01.1999 - 01.2001
Catholic University of Colombia | Bogota, Colombia | 12-2000
Undergraduate Studies — 3.5 Years Completed toward Bachelor’s Degree
Vocational 2-Year Degree - Administrative Support
Colombo American Center | 01-1989
High School Diploma
Colegio Mayor Distrital Jorge E. Gaitan | Bogotá, Colombia | 01-1986
Skills
English-Spanish Legal & Medical Interpretation
Bilingual Communication
Cross-Cultural Communication
Executive & Administrative Assistance
Professional Correspondence
Scheduling & Office Support
Case Management & Client Advocacy
Needs Assessment & Resource Referrals
Confidential Documentation
Employment Assessment & Career Coaching
Resume & Interview Preparation
Employer Relations
Microsoft Office 365
Document Preparation
Client & Customer Service
Accomplishments
35+ years of bilingual professional experience across executive/administrative assistance, interpretation, human services, case management, and workforce services.
8+ years as a Tier 2 Spanish Court Interpreter for the State of Hawaii Judiciary, complemented by professional medical interpretation experience.
Trusted in bilingual administrative and executive-support roles with organizations including the World Bank Group, Sony Music Entertainment, and U.S. Embassy Bogotá.
Generated 11 employment placements within two months as a BSR, with known starting wages up to $23/hour.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Business Services Representative (BSR)
Central States SER - Jobs for Progress, Inc.
04.2026 - CurrentRead More
Disaster Case Manager
Catholic Charities Hawaii
11.2023 - 07.2025Read More
Video Remote Medical Interpreter
AMN Healthcare
04.2023 - 03.2024Read More
Video Remote Interpreter - Spanish
TransPerfect Translations International
08.2021 - 07.2022Read More
Tier 2 Court Interpreter - Spanish
State of Hawaii Judiciary
03.2015 - 11.2023Read More
Hispanic Program Specialist
Maui Economic Opportunity
02.2015 - 12.2017Read More
Eligibility Technician I
Riverside County Department of Social Services
01.2006 Read More
Eligibility Worker I / Office Assistant Supervisor I
El Dorado County Department of Social Services
01.2004 - 01.2005Read More
Administrative Assistant
Associated Mortgage Center
01.2003 - 01.2004Read More
Team Assistant
World Bank Group
01.2001 - 01.2002Read More
Executive Assistant to Managing Director
Sony Music Entertainment Colombia
01.1999 - 01.2001Read More
Bilingual Secretary
BASF Química Colombiana S.A.
01.1998 - 01.1999Read More
Visa Clerk
U.S. Embassy
01.1996 Read More
Bilingual Secretary
Brigard & Urrutia
01.1996 - 01.1998Read More
Bilingual Secretary
Compañía Colombiana Automotriz (Mazda) S.A.
01.1994 - 01.1996Read More
Bilingual Secretary
Colombian Air Force Purchasing Agency
01.1991 - 01.1993Read More
Bilingual Secretary
Xerox de Colombia
01.1989 Read More
Colegio Mayor Distrital Jorge E. Gaitan
High School Diploma
Read More
Colombo American Center
Vocational 2-Year Degree from Administrative Support
Read More
State of Hawaii Judiciary
Tier 2 Court Interpreter from Legal Interpreter (Spanish)
Read More
Cross Cultural Health Care Program
Medical Interpreter Training from Bridging the Gap
Read More
MedCerts
MS Office 365 Specialist from Office Software Specialist