JOEL MANGUAL-COLÓN
Viking Pest Control
Owego,USA
2
Languages
12
years of professional experience
Outgoing and hardworking professional with 15+ years of customer service experience across customer support, legal and medical interpretation, and retail. Strong communicator with excellent problem-solving skills, bilingual in English and Spanish, and experienced in handling high-volume customer interactions.
Work History
Customer Service Representative
1 Year 3 Months- Provide high-quality customer service by handling inbound customer calls, addressing questions, concerns, and service requests in a professional and timely manner.
- Use multiple computer systems to provide accurate information and resolve issues.
- Schedule, modify, and coordinate service appointments while ensuring customer needs and expectations are met.
- Assist customers with billing questions, account updates, service plan information, and general inquiries.
- De-escalate challenging customer interactions by actively listening, identifying concerns, and providing effective solutions.
- Document customer interactions and update account information accurately in company systems.
- Explain service options and recommend solutions based on customer needs.
- Communicate with customers in both English and Spanish to provide clear and effective support
Legal & Medical Interpreter
8 Years 4 Months- Provided real-time interpretation between clients and professionals in legal and healthcare settings.
- Interpreted court hearings, attorney consultations, and medical appointments with confidentiality and accuracy.
- Maintained meticulous documentation and submitted timely, accurate invoices for services.
- Demonstrated professionalism and cultural sensitivity in emotionally sensitive situations.
- Supported effective communication among legal, medical, and administrative staff.
Sales Associate, Flooring
3 Years 1 Month- Answered inbound customer calls and scheduled in-home consultations.
- Assisted customers with flooring products and installation materials.
- Provided product knowledge and operated cutting equipment.
Education
High School Diploma
Completed 1 year of college coursework
Skills
Customer Service & Communication
Cultural Sensitivity and Emotional Intelligence
Bilingual (English/Spanish)
Billing & Account Support
Problem Solving & De-escalation
Time Management & Teamwork
Retail Sales & Product Knowledge
Legal & Medical Interpretation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Viking Pest Control
05.2025 - CurrentRead More
Legal & Medical Interpreter
Freelance
01.2017 - 05.2025Read More
Sales Associate, Flooring
The Home Depot
01.2015 - 02.2018Read More
Reading Area Community College
Completed 1 year of college coursework
Read More
George Washington High School
High School Diploma
Read More