DOMINIQUE DUGAS
Katy
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
CREDIT CARD PROCESSING SPECIALIST
Bill.com
01.2021 - 04.2025
- Assisted customers with credit card transactions and inquiries.
- Processed payments from customers utilizing a variety of methods, including debit and credit cards, cash, checks, and electronic transfers.
- Provided customer service support for clients seeking assistance with their credit card statements or payment processing.
- Resolved customer complaints regarding credit card processing issues in a timely manner.
- Analyzed and reconciled daily credit card settlement reports to ensure accuracy of all transactions.
- Maintained records of all incoming and outgoing credit card payments.
- Communicated with other departments to ensure proper resolution of any discrepancies related to credit card processing activities.
- Ensured compliance with applicable laws, regulations, and company policies related to the acceptance of various forms of payment.
POSTING SPECIALIST
United Site Services, Inc. of Texas
01.2019 - 01.2023
- Analyzed data for discrepancies or errors, resolving inconsistencies and validating output.
- Performed precise and efficient data entry and database updates to maintain smooth business operations.
- Addressed daily inquiries and requests promptly, adhering to deadlines.
- Detected, corrected, and documented data entry errors for improved accuracy.
- Digitized and securely archived files and records to minimize paper usage.
- Facilitated document reviews and audits by providing necessary data and reporting on input processes.
OFFICE ASSISTANT
Procraft Cabinetry
01.2017 - 01.2018
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized and scheduled meetings and appointments for management.
- Facilitated communication within the office and with external partners.
- Conducted data entry tasks with a high level of accuracy and efficiency.
DATA ENTRY CLERK
Aptive Pest Control
01.2014 - 01.2016
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School -
West St. Mary High School
01.2016
Skills
- Inbound and Outbound Calling
- Documentation expert
- Friendly, Positive Attitude
- Team building
- Problem Resolution
- Active Listening
- Complaint resolution
- Administrative Support
- Conflict Resolution
- Information Security
- Call Management
- Data Collection
- Account updating
- Data Entry
- Document Preparation
- File Management
- Filing and data archiving
- Meticulous attention to detail
- Data accuracy
- Document processing
- Maintains confidentiality
- De-Escalation Techniques
- Computer Proficiency
- Multi-Task Management
- Positive and professional
- Sales Support
- Payment Processing
- Relationship Management
- Dispute Resolution
- Client Relationship Building
- Application processing
- Credit analysis
- Payroll Processing
- Calendar Management
- Database Management
- Credit card payment processing
- Escalation management
- Microsoft Office expertise
- Team Development
Timeline
CREDIT CARD PROCESSING SPECIALIST
Bill.com
01.2021 - 04.2025
POSTING SPECIALIST
United Site Services, Inc. of Texas
01.2019 - 01.2023
OFFICE ASSISTANT
Procraft Cabinetry
01.2017 - 01.2018
DATA ENTRY CLERK
Aptive Pest Control
01.2014 - 01.2016
High School -
West St. Mary High School
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