Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Hinkle

Newport,MN

Summary

Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.

Overview

6
6
years of professional experience

Work History

Appliance and TV Repair Technician

Best Buy
08.2023 - 04.2024
  • Maintained inventory of repair supplies and ordered parts.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Worked in-home with clients to provide a better solution for their future needs.

Quality Assurance Analyst

Activision
09.2020 - 06.2022
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Worked with programs such as JIRA and other testing software to define issues within the company's products.
  • Conducted large group play tests coordinating with teams and many individuals simultaneously.

Triage Technician

Pantheon Computers
08.2019 - 12.2019
  • Worked with multiple levels of clients ranging from police agencies to law firms to further their technological goals.
  • Created tickets from users who were calling in to get an issue fixed.
  • Setup multiple electronics, PC's, peripherals, and any needed software for the clients.
  • Solved PC troubleshooting issues for clients calling in.

Tech Supervisor

Staples
07.2018 - 03.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Performed opening and closing store managerial duties.
  • Coaching team members to sales and customer feedback goals.
  • Cleaning and installing PC's as a service for new and refurbished PC's through Staples Tech program.

Education

Programming And Networking

North Iowa Area Community College
Mason City, IA

Skills

  • PC repair and troubleshooting
  • TV repair and troubleshooting
  • Appliance repair and troubleshooting
  • Microsoft Office proficient
  • Customer service - 8 years multiple retail establishments and roles
  • Leadership and coaching
  • Apple and Windows proficient

Timeline

Appliance and TV Repair Technician

Best Buy
08.2023 - 04.2024

Quality Assurance Analyst

Activision
09.2020 - 06.2022

Triage Technician

Pantheon Computers
08.2019 - 12.2019

Tech Supervisor

Staples
07.2018 - 03.2019

Programming And Networking

North Iowa Area Community College

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Curtis Hinkle