Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Warren

Rochester,NH

Summary

Adept Appliance/Home TV Repair Technician and Home Delivery Driver/Installer with a proven track record at Best Buy. Excelled in diagnosing, repairing, and installing home theater equipment, leveraging strong troubleshooting skills and exceptional communication abilities. Improved team efficiency and customer satisfaction through effective training and inventory management. Demonstrated commitment to safety and brand integrity during all customer interactions.

Overview

14
14
years of professional experience

Work History

Appliance/Home TV Repair Technician

Best Buy
09.2016 - 08.2024
  • Prepare customers’ products for repair in the home. Diagnose issue and successfully complete repair of appliances and TVs.
  • Manage routes, part orders and returns to avoid excessive costs and losses
  • Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner.
  • Offer alternative solutions when customers choose not to continue with their repair
  • Manage inventory and vehicle maintenance in partnership with other team members.
  • Provide feedback and training opportunities to other team members

Home Delivery Driver/Installer

Best Buy
09.2010 - 09.2016
  • Attend to delivery duties, including the installation, networking and repair of devices with a focus on home theater equipment and appliances
  • Provide a seamless client experience by providing advice on product placement, services and other content
  • Manage inventory and vehicle maintenance in partnership with other team members
  • Process paperwork and payment, provide feedback to the store teams and complete in-store repairs
  • Provide training to new drivers
  • Lead and assist on two person jobs as well as perform work alone
  • Upheld company's brand image by presenting a professional appearance while interacting with customers during home deliveries.
  • Ensured safe transportation of goods by adhering to company policies and road safety regulations.

Education

Criminal Justice

Northeastern University
Boston, MA

High School Diploma -

Spaulding High School
Rochester, NH
06.2007

Skills

  • Communication and People skills
  • Time Management skills
  • Troubleshooting and Diagnostic skills
  • Quick learner/ Hard worker

Timeline

Appliance/Home TV Repair Technician

Best Buy
09.2016 - 08.2024

Home Delivery Driver/Installer

Best Buy
09.2010 - 09.2016

Criminal Justice

Northeastern University

High School Diploma -

Spaulding High School

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Matthew Warren