Curtis Hooks
Portland
Summary
A highly motivated and experienced concierge with over three years of dedicated service at a high-rise condominium. Proven ability to provide exceptional customer service, manage building operations, and maintain a secure and welcoming environment for residents. Seeking to leverage existing knowledge and skills to seamlessly transition into the Concierge Floater position with AMS Northwest at the Meriwether Condominiums.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Concierge
Community Management Incorporated
Portland
01.2022 - Current
- Served as the first point of contact for residents and guests, providing a welcoming and professional atmosphere.
- Managed all front desk operations, including answering phones, responding to emails, and assisting with resident inquiries.
- Ensured the safety and security of the building by screening visitors and monitoring access.
- Managed the end-to-end package process, including daily receiving, auditing, and resident handover. Proactively sent detailed notifications via text and email, including package weight, size, urgency, and perishability, to ensure timely retrieval.
- Assisted residents with scheduling moves, booking amenities, and using the resident portal.
- Addressed and resolved resident complaints and concerns in a timely and professional manner.
- Maintained a polished and professional appearance, representing the building and management company with a high standard of service.
- Efficiently managed building keys and resident key access for vendors and visitors, performing regular key audits using spreadsheets and detailed key logs.
- Conducted comprehensive nightly walkthroughs of the entire building and grounds, inspecting lighting, pump systems, electrical systems, and elevators to ensure proper functionality and safety.
- Patrolled private street visitor parking multiple times per shift, enforcing HOA rules by issuing warnings and coordinating towing when necessary.
- Monitored camera systems to ensure building security, checked in visitors, and wrote detailed incident reports as needed.
- Maintained up-to-date community bulletins with relevant resident and community-centric postings.
- Performed regular bike audits to maintain accurate records and ensure compliance with building policies.
- Maintained detailed visitor logs and tracked all concierge activities using an Excel spreadsheet for comprehensive record-keeping.
- Arranged community room furniture and prepared audio/visual equipment for resident and community events.
- Acted as a first responder for resident emergencies, providing necessary access and writing detailed incident reports to inform HOA and community contacts.
- Proactively identified and addressed potential security concerns and unwelcome guests, documenting all incidents thoroughly.
- Provided daily walkthrough reports and staff pass-down notes via email to ensure seamless communication between shifts.
- Maintained a sanitized, tidy, and welcoming atmosphere in the lobby, workstation, and community amenities, often playing relaxing jazz music to enhance the ambiance.
- Corresponded with residents via phone to collect relevant data and sent out community-wide notices regarding various matters to keep all residents informed.
- Coordinated all aspects of resident moves, including move-ins, move-outs, and the de-staging/re-staging of units for open houses.
- Liaised with real estate companies and realtors to facilitate open houses, ensuring strict adherence to HOA rules and protocols.
- Protected building assets by padding elevators and providing protective flooring for moves and vendor work, preventing damage from large equipment.
- Provided administrative support to residents, board members, and committee members, including faxing and collating documents as requested.
- Managed all aspects of the guest suite, including reservations, check-ins/check-outs, scheduling, coordinating janitorial services, and providing on-site troubleshooting for amenities.
- Assisted residents by providing recommendations from a curated list of trusted vendors and contractors for various services.
- Handled all incoming/outgoing dry cleaning and outgoing resident packages, ensuring prompt and accurate handoff to the proper carriers.
- Coordinated with after-hours emergency services for urgent resident and building issues, ensuring a swift and effective response.
- Meriwether Condominiums, Portland, OR
Education
Associate of Arts - Integrated Media
Mount Hood Community College
Portland, OR 06.2012 - 07.2014
General Education Degree -
Portland Community College
Portland, Oregon, OR 02.2000 - 03.2000
Skills
- Exceptional Customer Service
- Excellent Verbal & Written Communication
- Proficient in MS Office Suite (Outlook, Word, Excel)
- 40 WPM Typing Speed
- Resident Portal Assistance
- Package & Delivery Management
- Security & Access Control
- Complaint Resolution
- Time Management & Organization
- Teamwork & Collaboration
- Key & Access Management
- Parking & Security Audits
- Facilities Monitoring
- Incident Reporting
- Event Coordination
- Emergency Response
- Ambiance Management
- Community Communications
- Move-In/Out Coordination
- Vendor & Realtor Relations
- Detailed Package Auditing
- Administrative Support
- Guest Suite Management
- Vendor & Service Coordination
Timeline
Concierge
Community Management Incorporated
01.2022 - Current
Associate of Arts - Integrated Media
Mount Hood Community College
06.2012 - 07.2014
General Education Degree -
Portland Community College
02.2000 - 03.2000